1. The use of volunteering to deliver sustained jobs Richard Clifton, director of business development

2. Formed thirty years ago in Wandsworth Supported more than 30,000 people in 2011 Delivers Work Programme in four regions (London East as prime) Employs 350 staff across 23 centres and sites across London and the south east About CDG

3. London East delivery

4. Established and recognised programme Maturing partnerships with: -employers -supply chain partners - regeneration initiatives, and -local councils and others. More customers Thousands of jobseekers finding work Work Programme: positives

5. ESA customers Better joining-up of funding and initiatives Stronger links between employment and skills Economic backdrop – but there are jobs! Harnessing the strength of the third sector Work Programme: to do list

6. Launched as part of our charitable and public benefit in 2011 Part of a national scheme, the Expert Volunteer Initiative, launched in 2010 Winner of DWP Supplier Excellence Award for best third sector contribution CDG Volunteers

7. CDG Volunteers provide additional support for customers of Work Programme Complement the work of paid delivery staff Linked to a centre 100 volunteers so far in London East (with 100 in the pipeline) Help for all participants in London East, whether in CDG centre or with delivery partner The role within Work Programme

8. Adds value to the jobseeker journey

9. Who they are Volunteers include people: with experience in the field participants want to work in who have experienced the barriers participants face those with coaching and mentoring skills who want to volunteer their skills such as retired teachers and HR professionals, or volunteering as part of company volunteer schemes.

10. Flexible role, according to skills and interests of volunteer The role could include: –specialist information and coaching sessions (either one to one or in groups) pre and post employment –focused additional help for jobseekers with low IT levels –providing extra support for those with low level numeracy and literacy –extra industry specific one-to-one help with CVs, application forms or cover letters, and –conducting mock interviews. What they do

11. Support team of eight (two dedicated to London East) Structured recruitment and vetting process Interviews and two references Enhanced CRB check (CDG pays) Must commit to between two and ten hours each month Induction and training Assigned to centre and managed by centre champion Regular supervision and support Infrastructure and support

12. Any questions?