1. Starbucks at Memorial and Benignus Store # 6401 By: Ethan Stone Erica Amaya

2. History of Starbucks  The history of Starbucks starts back in 1971 when the first store opened in Seattle, Washington.  After conquering Seattle, the chain spreads across the United States and then internationally. The first location outside of North America was in Tokyo and they still have a sizable presence in Japan today. Over the course of its life, Starbucks has bought or acquired companies like Peet's and Seattle's Best Coffee, and took over many locations of Coffee People and Diedrich Coffee stores

3. Pictures (:

4. More Pictures

5. More than just coffee  Lots of stuff that we have.

6. But also coffee (:

7. Organizational chart 1. Barista – Ethan and Erica 2. Shift supervisor 3. Assistant Store Manager 4. Store Manager – Lindsey Levy 5. District manager – Jean Manning 6. Regional Manager

8. Employees  We have 15 employees at our store. Three of them are shift supervisors. One of them is the store manager who also acts as a shift supervisor and 11 baristas.

9. Hiring procedures  Just submit an application online to the store that you want to work at.  You will likely have to follow up on your application.  You will get an interview with either the store manager or the district manager.  If you fit the qualifications youre in.

10. Working conditions  Working conditions could definitely be considered exellent. The people that you work with are all very nice. You are not mistreated by any of the staff whether they are above you or not. The store is very clean and sanitary also.

11. Employee benefits  Being a Starbucks Employees get amazing benefits. 1. 401K fund 2. Medical, Dental, Optical, etc insurance 3. Stock options 4. Flexible scheduling 5. They can help you get an education 6. Free Coffee every week 7. FREE DRINKS

12. Advantages  If you don’t plan on working for Starbucks for a long time or have a set career goal, it is a great job to teach you how to manage and deal with the situations of the work world.  The benefits also are a serious advantage over other businesses of the same caliber.

13. Qualifications for the job  It helps to have worked for some sort of service in the past so that you have some sort of experience with dealing with customers and how to work around food. Other than that you are not required to have any previous qualifications.

14. Description of the job  Usually four people are working at the main part of the day, sometimes five people if there is to be a shift change soon.  For a store with a drive thru: 1. Front register 2. Bar 3. Drivethru 4. Floater 5. Floater (sometimes)

15. Office layout  Main Desk  Cups  Lids  Washrags  Documents  Computer  Wash Sink  Mop Sink

16. Description of duties  Front register: Rings up any customer that comes into the store. They are also responsible for upkeep of the pastry case and brewing coffee and warming paninis and breakfast sandwiches for the drive thru customers and the front customers if there is not a set floater.  Drive thru register: Deals with the transaction side of the drive thru. Hands the product out the window.  Drive thru Order: Takes the customers order from the speaker. Often times the DTO and DTR are the same person, but ideally they are two different people to make working more efficient.  Bar: The person who makes all the drinks that are ordered from both the drive thru and the front register.  Floater: Does all of the miscellaneous tasks like making sandwiches and getting pastries, rising pitches and making cold beverages if the person on bar is bogged down with hot drinks. Most of the time you only have a floater in the morning time to help with the rush.

17. Flowchart of main tasks 1. Get to work 2. Clock in 3. Ask the shift where you are going to be that day 4. Do that job until you change spots 5. Clean 6. Go home

18. Equipment, tools, and supplies 1. Registers 2. Espresso Machines 3. Blender 4. Ice Machine 5. Steaming pitchers 6. Pitcher rinsers 7. Whipped Cream canisters 8. Hot beverage cups 9. Hot beverage Lids 10. Cold Beverage cups 11. Cold beverage flat lids 12. Cold beverage dome lids 13. Hot beverage sleeves

19. Skills Transferable to College   How to manage your time   How to be clean   How to be fast   Good People skills

20. Skills transferable to Careers

21. Vocabulary   Latte   Cappuccino   Macchiato   Teas   There are so many things when you are making a drink