1. Chapter 14, Section 5

2. Room Service Attendant Responsibilities Selling food and beverages Delivering food and beverages Presenting food and beverages to guests in guestroom or hospitality suites Removing items when guest are done with them Helping co-workers as needed.

3. How can room service attendants be excellent team players? By delivering food and beverage order promptly to the kitchen or bar to prevent last-minute rushing for everyone involved. By delivering soiled linens to the laundry department throughout a shift to prevent linen shortages and laundry work back-ups By keeping hallways clear of used room service items to that others will not trip over them By conducting inventories according to the schedule to ensure that other room service attendants won’t run out of supplies By reporting repairs to engineering and filling out a maintenance request form if necessary By bussing soiled dishes often so steward won’t fall behind.

4. Superior Performance Standards Answer the telephone by the third ring. Be familiar with all menu items, including specials and desserts. Suggest menu items and daily specials. Tell each guest the approximate time of delivery and deliver food and beverages by that item. Use portable heaters for all hot food.

5. Superior Performance Standards, continued Ask permission to enter guestrooms Set tables, remove coverings, and arrange dishes attractively. Use only full, capped, and clean condiment containers. Politely ask guest to call room service when finished. Remove service trays and dishes promptly.

6. Guestroom Safety for Room Service Attendants Look at the floor of the guestroom before entering. Watch where you push your cart. Pick up items off the floor before pushing the cart into the room, or politely ask guest to move their belongings. Do not confront guests if you see a gun, drugs, controlled substances, pets, or damage to the room. Make it your goal to always bring room service equipment into the room. Proper open the door with a doorstop while you’re in the guestroom.

7. Section 14.5 Quiz