1. Taking Control Do you need a contact management system (CMS)?

2. Taking Control The pros and cons of CMS Establishing your requirements Examining your options Making your selection

3. CMS the pros and cons Benefits of a CMS A lower barrier to entry Decentralized management Reduction in management costs Faster updates Greater control Consistency of design

4. CMS the pros and cons Drawbacks of CMS The cost of training The cost to quality The cost of functionality The cost of redundancy and flexibility The cost of commitment The cost of the software (annually)

5. Establishing your requirements Core functionality The editor Managing assets Search Customization

6. Establishing your requirements Search Freshness Completeness Speed Scope Ranking Customization

7. Establishing your requirements User interaction RSS feed Roles and permissions Versioning Multiple site support Multilingual support

8. Examining your options Off the shelf vs. custom built Choosing a type of CMS Desktop applications Partial content management systems Blogs (WordPress) Enterprise level CMS

9. Making the Selection Licensing The development team Security Accessibility and code quality Documentation and training Support Community

10. Summary Taking Control Get familiar with CMS Collect references on CMS Plan the implementation of CMS