2. Welcome

3. working together is Coming a beginning keeping progress success - Henry Ford

4. But Henry Ford also said about his cars: But Henry Ford also said about his cars: “Any color… as long as it’s black.” “Any color… as long as it’s black.” “Any color…

5. Inquisitive Be… Creative Empathetic

6. Find what unites you rather than what separates you

7. those that are movable, those that are movable, Benjamin Franklin said… “All mankind is divided into three classes: those that are immovable, and those that move.”

8. He also said… “Beer is living proof that God loves us and wants us to be happy.” “Beer is living proof that God loves us and wants us to be happy.”

9. action philosophy It takes not to create the patient customer experience

10. They did it by killing anyone who opposed them, but still…. Remember… The Pharoahs didn’t get the Pyramids built by just talking about it.

11. Not by what you say. Jeff Tobe Not by what you say. Jeff Tobe You express what you value by what you do…

12. Before criticizing a colleague or a physician, walk a mile in their shoes.

13. That way, if they get upset… That way, if they get upset… they’ll be a mile away and barefoot. they’ll be a mile away and barefoot.

14. “Man cannot discover new oceans unless he has the courage to lose sight of the shore.” -Andre Gide. “Man cannot discover new oceans unless he has the courage to lose sight of the shore.” -Andre Gide.

15. Recognize that the highway to offering the ultimate patient experience is dotted with many roadblocks. Recognize that the highway to offering the ultimate patient experience is dotted with many roadblocks.

16. …but roadblocks are just opportunities to find a new route.

17. Be persistent Be persistent

18. Believe in yourself in yourself

19. That what lies behind us and what lies ahead of us are insignificant compared to what lies within us. Believe

20. color outside the lines Give yourself permission to color outside the lines

25. perspective From every challenge comes an opportunity!

28. perspective From every challenge comes an opportunity!

29. Slide 29 In every business globally… PERSPECTIVE IS EVERYTHING! There are only two sides to the coin… Managing the Business Creating Value for the Customer

30. Coloring Outside the Lines: (Coloring Outside the Lines: Business Thoughts on Creativity, Marketing and Sales ) “Learn to see invisible opportunities where other people see only visible limitations” Jeff Tobe The “Harvey Principle ”

32. Learn to see invisible opportunities where others only see visible limitations!

33. It’s all about perspective Give yourself an A.S.K. (Alternative Solution Kick) From every challenge comes an opportunity

34. It’s all about the “experience”

35. Satisfied Customers LOYAL / ENGAGED Customers CustomerService CustomerEXPERIENCE Are you Prepared to Make the Leap ?

36. “Coloring Outside the Lines is scary business…” © 2008 Coloring Outside the Lines™ Need to exercise our “RISK” muscles!!

37. KKKKKKKKKK Poem