1. Steward/Bldg/Site Representative Training California Federation of Teachers AFT/AF:-CIO

2. Representative or Steward (definition) Standing or acting for another It is important that representatives realize they speak for everyone, not just themselves

3. Four Major Roles of Representatives The Worksite Leaders The Communicator The Problem Solver The Union Builder

4. Role #1 The Worksite Leader Must be a VISIBLE Representative Welcomes new employees and members Represents Blgd/Site members at council meetings

5. Role #2 The Communicator Distribute newsletters, flyers & other info. Maintain and activate phone tree. Conduct & collect surveys. Inform membership of policies, decisions & benefits of membership.

6. Role #3 The Problem Solver Files grievances at informal level Represents members in workplace disputes with management Identifies workplace problems Involves members in problem solving

7. Role #4 The Union Builder Recruit new members Recruit volunteers Develop worksite involvement opportunities Develop union strength

8. Tools of Successful Stewards Listening skills. Communication skills. Organizational skills.

9. The Fine Art of Listening The most important tool!!

10. Tips for Effective Listening STOP TALKING!!! Concentrate on what is being said. Ask questions. Get main points.

11. Tips (continued) Leave emotions (likes and dislikes) outside. React to ideas, not people or personalities. Avoid assumptions. Don’t argue but, be honest.