2. RYKO Car Wash Training How To Operate and Sell Your RYKO Wash

3. How To Operate The Car Wash nPnPnPnPurchase The Wash - Cashier Or MPD nEnEnEnEnter The Code nDnDnDnDeposit Cash nDnDnDnDrive Into The Wash Bay nSnSnSnStop On The Bay Treadle Plates nRnRnRnReceive the Car Wash nEnEnEnExit When The Green Exit Light Comes On

4. Daily Maintenance n Walk Through The Wash Bay –Throw Away Debris, Bottles, Cans and Trash –Look For Broken Parts On The Machine –Look At Brushes / Washers For Foreign Objects –Watch A Car Go Through And Get A Wash –Wash Your Own Car

5. Daily Maintenance n Make Sure There Is Soap And Wax On The Vehicle n Check For Odor From The Reclaim System n Check The Bay Floor For Standing Water n Look At The General Condition of The Wash Bay

6. Daily Maintenance n Make n Make Sure The Car Wash Menus Are Displayed –At –At The Coin Box The Counter –On –On The MPD n Check n Check The Machine Diagnostics For An Error Code

7. Daily Maintenance Summary n Walk Through The Wash Bay n Wash Your Car n Clean Up Any Trash n Make Sure Menus Are Displayed n Check For Soap And Wax n Look At The General Condition of… n Check Diagnostic Codes

8. How to Sell The Car Wash n Ask the Customer If They Would Like A Car Wash Today! n Ask The Customer If He Would Like The Premium Wash n Nice Day For A Car Wash - You Get A Discount Since You Purchased… n Would You Like To Try Our New Car Wash Today?...

9. How To Sell The Car Wash n Do You Have One of Our Punch Cards n Are You A Member of Our Car Wash Club n Have You Tried Our New Touch Free… n Have You Tried Our New FoamBrite… n Have You Tried Our New Velvet Touch..

10. How To Sell The Car Wash n Would You Like A Car Wash, It Looks Like The Line Is Really Short Right Now! n How About A Premium Wash Today? n Would You Like A Wash With A Wax And Dry? n Would you Like The Special Today On A Car Wash?

11. How To Sell The Car Wash n Study The Menu –Know The Names of The Different Washes –Be Ready To Explain The Differences Quickly! –Try The Different Washes When You Run Your Car Through n You Are The Expert Your Customer Will Rely On Your Advice!

12. How To Sell The Car Wash n Ask The Customer If They Want One! It’s Important! –Your Customer May Honestly Forget To Buy One. –A Car Wash Is Good For The Car! –Customers Appreciate The Convenience –Today’s Car Washes Do a Good Job! –The Car Wash Is a Good Profitable Item To Sell.

13. Handling Customer Objections “Does It Have Those Bristles That will Scratch My Car?” “Does It Have Those Bristles That will Scratch My Car?” –“OH, Our Wash Is The New (Touch Free Velvet Touch, FoamBrite,) Wash. It’s The latest Technology in Car Washing. You’ll Love it. ” –Show Them The FoamBrite Brochure n “It’s Raining Today…” –The Wash Ticket Is Good For 14 days...

14. Handling Customer Objections n No, I’m In A Hurry –The Wash Ticket Is Good For…. n No, I Just Got My Car Washed. –The Wash Ticket is Good For… n No, It looks Like It’s Going To Snow –The Wash Ticket is Good For… n What Other Objections Do You Hear? n What Are Some Of Your Other Answers?

15. Customer Complaints n My Car Didn’t Come Clean –Run The Car Through The Wash Again –Explain That Not All Parts Of The Car... n Your Wash Damaged My Car –Go Out And Look At The Car If You Can. n Try To Determine How The Wash Could Have.. n Verify The Wash Is Operating Properly n Explain To The Customer What Most Likely Happened n Write Up The Proper Report n Contact RYKO Representative n Take Photographs

16. Customer Complaints n I Didn’t Receive The Wash I Paid For –Run Them Through The Wash Again n The Wash Broke Off My Antenna –Was The Power Antenna Down?

17. Car Wash Training Review n How To Operate the Wash n Daily Maintenance n How To Sell The Wash n Handling Customer Objections n Handling Customer Complaints

18. Car Wash Training Review n Your Customers will Love a Well Managed Car Wash n You Must Ask The Customer To Buy n Today’s Car Washes Do a Much Better Job –Touch Free –Velvet Touch –FoamBrite

19. RYKO Manufacturing Co. How To Operate and Sell Your RYKO Car Wash