1. forum 2012 Interlibrary loan and document delivery Interactive session

2. forum 2012 LADD libraries

3. forum 2012 LADD requesting

4. forum 2012 Requesting by sector

5. forum 2012 Supplying by sector

6. forum 2012 Top 10 LADD requesters

7. forum 2012 Top 10 LADD suppliers

8. forum 2012 VDX 4.1.4 Upgraded in December Mainly behind the scenes improvements

9. forum 2012 VDX 6.0 Localised work queues from saved searches Staff ID against action in audit history User alerts based on item format Lock and allocate requests

10. forum 2012 A question of holdings Keep holdings up to date – RIS, WebCat, LACC Update out-of-date holdings – Global Holdings Update, exclude list, spreadsheet

11. forum 2012 Held? Add holding even if not available for ILL Provide as much detail as possible e.g. The international journal of social psychiatry 850 $aANL$cS 616.805 INT$eVol. 1, no. 1-v. 40, no. 4$gsummer 1955-winter 1994 850 $aNNCU:A$cJ157.05/I1$cS616.89005/21 $ev.6-v.18; Vol. 25-v. 33$g1960-72; 1979-1987

12. forum 2012 Licensing issues Electronic v postal delivery E-books

13. forum 2012 Logging in to LADD Libraries Australia Website http://www.nla.gov.au/librariesaustralia/ Bookmark http://docdel.librariesaustralia.nla.gov.au/ind ex.html http://docdel.librariesaustralia.nla.gov.au/ind ex.html LADDLADD LALA

14. forum 2012 Promoting good practice Max Cost field Maximum charge you are willing to pay and in LADD defaults as blank Does not stop lender shipping at higher cost Not included in LADD payments system Answer Non supply or Answer conditional Exception - Requests from NZ libraries appear to be defaulted at NZ$14 – OK to supply at AUS$15 LADDLADD LALA

15. forum 2012 Promoting good practice Ensuring requests are finalised by being actioned throughout the entire life cycle Failing to action requests to a complete status affects the work queues of libraries on both sides of the request Clean up task required when moving from LADD to ISO LADDLADD LALA

16. forum 2012 Promoting good practice Loan request final actions Checked In Checked In-Indication Answer non supply Cancel Reply Yes Cancel Reply Yes-Indication LADDLADD LALA

17. forum 2012 Promoting good practice Copy request final actions Received Received-Indication Cancel Reply Yes Cancel Reply Yes-Indication Answer non supply LADDLADD LALA

18. forum 2012 Promoting good practice Only sending copy requests to libraries that actually hold the item Checking the holdings before adding libraries to the rota Holding data visible in the bib search results screen Also visible for selected locations in the rota LADDLADD LALA

19. forum 2012 Promoting good practice Enhanced requesting Patron request directly from Libraries Australia Set up using IP address or password Request has Authorisation status of For Manual Authorisation Cancel or Authorise Request LADDLADD LALA