1. Veterinary Office Management

2. What is office management? What does an office manager do? What does an office manager do? Administrative responsibilities. Administrative responsibilities. Pay roll Pay roll Hiring/Firing and training Hiring/Firing and training Ordering/Inventory Ordering/Inventory Other duties as assigned Other duties as assigned

3. Requirements Education Education Experience Experience Attitude Attitude Type of clinic or setting Type of clinic or setting

4. Are we all Office Manager Material? Why? Why? Why not? Why not?

5. Topics to be covered in this class Hospital Safety (compliance) Hospital Safety (compliance) How to get a job How to get a job Appearance Appearance Resume Resume Interview Interview Marketing yourself Marketing yourself Hospital Appearance Hospital Appearance How to run an effective clinic or hospital How to run an effective clinic or hospital Employee training (Hiring/Firing, etc). Employee training (Hiring/Firing, etc). Computer systems training Computer systems training

6. How to work with clients How to work with clients Body language Body language Listening skills Listening skills Grief support Grief support Communication and leadership Communication and leadership Taking care of yourself Taking care of yourself Stress management Stress management Understanding yourself (personality) Understanding yourself (personality)

7. Individual 8 week Assignment Becoming a technician. Becoming a technician. This assignment allows you to become a technician for one of the animals in the kennels while communicating with its “owner”. Your animal and owner will be assigned this week. This assignment allows you to become a technician for one of the animals in the kennels while communicating with its “owner”. Your animal and owner will be assigned this week. Will have a case report due every week. Will have a case report due every week. Will have other assignments throughout 8 weeks. Will have other assignments throughout 8 weeks.