1. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. HOUSEKEEPING MANAGEMENT SECOND EDITION ︳ MATT A. CASADO

2. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. CHAPTER Main Concepts 2 The Executive Housekeeper as Department Manager Management Concepts and the Executive Housekeeper Coordination of Effort in the Workplace The Cycle of Control The Executive Housekeeper as Department Head Management Responsibilities of the Executive Housekeeper

3. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. MANAGEMENT CONCEPTS AND THE EXECUTIVE HOUSEKEEPER The executive housekeeper must be concerned with the department’s productivity. (Frederick Taylor’s Scientific Management theory). The executive housekeeper must be concerned with the department’s workforce by understanding the dynamics of human behavior (Elton Mayo’s Human Relations theory).

4. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. COORDINATION OF EFFORT IN THE WORKPLACE (HENRI FAYOL) The executive housekeeper must practice the following functions of management: Planning Organizing Directing Coordinating Controlling

5. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. THE CYCLE OF CONTROL

6. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. THE EXECUTIVE HOUSEKEEPER AS DEPARTMENT HEAD The executive housekeeper must have good technical, people, and conceptual skills. Other qualifications of executive housekeepers are the abilities to be effective in: – Supervision – Leadership – Communication – Administration of Power – Delegation

7. Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. MANAGEMENT RESPONSIBILITIES OF THE EXECUTIVE HOUSEKEEPER Some of the management abilities executive housekeepers must master are: Time Management Problem Solving Total Quality Management (TQM) Ethics Decision-Making