1. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 1 Chapter 6: Understanding the Management Process

2. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 2 Learning Objectives 1. Define what management is. 2. Describe the four basic management functions: planning, organizing, leading and motivating, and controlling. 3. Distinguish among the various kinds of managers in terms of both level and area of management. 4. Identify the key management skills of successful managers. 5. Explain the different types of leadership. 6. Discuss the steps in the managerial decision-making process. 7. Describe how organizations benefit from total quality management.

3. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 3 “Management is the process of coordinating people and other resources to achieve the goals of an organization.” What Is Management?

4. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 4  Planning 1. Strategic Planning Process 2. Establishing Goals and Objectives 3. SWOT Analysis 4. Types of Plans  Organizing the Enterprise  Leading and Motivating  Controlling Ongoing Activities Basic Management Functions

5. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 5  Levels of Management 1. Top Managers 2. Middle Managers 3. First-Line Managers  Areas of Management Specialization 1. Financial Managers 2. Operations Managers 3. Marketing Managers 4. Human Resources Managers 5. Administrative Managers Kinds of Managers

6. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 6  Conceptual Skills  Analytical Skills  Interpersonal Skills  Technical Skills  Communication Skills Key Skills of Successful Managers

7. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 7  Formal and Informal Leadership  Styles of Leadership  Which Leadership Style Is the Best? Leadership

8. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 8  Identifying the Problem or Opportunity  Generating Alternatives  Selecting an Alternative  Implementing and Evaluating the Solution Managerial Decision Making

9. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 6 | Slide 9  Total Quality Management (TQM)  Benchmarking Managing Total Quality