1. Effective Feedback: A Two- Way Street Gwen Lombard, PhD, RN Casey White, PhD February 24, 2011

2. Learning Objectives: At the end of the workshop, you will be able to:  Define and describe several models for giving effective feedback to learners  List characteristics of effective feedback  Use specific language that constitutes effective feedback to learners  Discuss effective strategies for receiving feedback

3. Online Learning Module

4. Characteristics of Effective Feedback  Delivered in non-threatening setting  Specific  Timely  Focus on 1-3 areas that are remediable  Based on objective not subjective data  Consequences explained  Provides “next step”  Goal is to help, not punish

5. Giving feedback:  State that you are going to give feedback  Involve the learner in the process  Use neutral, non-judgmental language  Focus on the behavior, not the person

6. Strategies  Feedback Sandwich or Oreo Cookie  Open-faced Sandwich

7. What barriers to giving feedback have you encountered?

8. Discussion in Small Groups  What strategies did this instructor utilize?  What did the instructor do well?  How could this feedback session be improved?

9. Small Group Cases  Issues of concern  Aim(s) and/or Resolution(s)  Action plan  Feedback language you would use

10. Small Group Presentation of Their Cases

11. Receiving Feedback A colleague has come to you and said, “Can I give you some feedback on Grand Rounds session you gave last week?”  What would be your first reaction?  How do think you would you feel?

12. Other Side of Street: Receiving Feedback Tips for Receiving Feedback Effectively:  Know what to ask for- be specific  Alert sources to the specific feedback you want  Place clear boundaries around the feedback – so won’t get overwhelmed Dartmouth’s Manager’s Toolkit – Human Resources

13. Make it painless for the other person:  Just listen – don’t quibble  If not specific enough, ask behavioral questions  Keep asking “What else?”  Assume good intentions  Be accepting  Focus on the future

14. Dan McCarthy: www.greatleadershipbydan.comwww.greatleadershipbydan

15. Closure Key take-a-ways:  Tell person that you are going to give them feedback  Engage learner in the process – self assessment  Focus on behaviors – what needs to be changed  Develop an action plan  Receivers: Ask for specific feedback  Use the feedback