1. Total Quality Training Design Project Kerry Ozmelek ID815 8/2/05

2. Vision To be the premier company serving a wide spectrum of customers’ facility needs. To provide leading-edge technology to all clients. To make a positive impact on our community.

3. Mission Statement Exhibit unshakable integrity in all practices. Conduct all business relationships in a spirit of real partnership. Attract, develop and retain superior employees. Produce financial results that enable the company to accomplish it’s goals with a high degree of success.

4. Floor Plan Comfortable reception and waiting area. Two fully-equipped computer classrooms. Spacious fully-equipped multimedia conference room. Dining Room to accommodate up to 30 attendees. Fully-equipped kitchen for outside catering use. Large employee cubicle offices. Spacious employee conference/break room. Several storage areas, including separate room for utilities and computer server storage.

5. Personnel President & CEO Kerry Ozmelek Director of Human Resources Susan ParkinsRick Jameson Director of TechnologyAccounts Payable/Receivable Manager Tina Lai Senior Account Manager Brad Thompson Account Manager Shaun Burke Account Manager Amanda Elam Accounts Receivable Specialist Emily Smith IT Professional IT Professional Dave GillermanScott Beam Administrative Assistant/ Receptionist Christy Korinth Total Quality Training Organization Chart

6. Budget Estimated start-up = $1,650,000 Estimated operating expense budget Marketing Budget Plan Five Year Projections show estimated growth potential.

7. Room Use & Equipment List Entry/Reception Classroom #1 Classroom #2 Conference Room Dining Room Kitchen Employee Offices President’s Office Employee conference/break room

8. Total Quality Training –Planning Chart