2 E-commerce vs. E-business value added“INPUTS”“OUTPUTS”TRANSFORMATIONProcessesFacilitiesEquipmentFinancePeopleServes CustomersProduct SoldPeopleRaw MaterialSuppliersE-business: The transformation of key business processes through the use of Information technologies!
3 Business Intelligence e-Business solutions enabletransforming core business processesWebSellingReal TimeOrder ManagementDemand PlanSupply PlanProductionSchedulingCustomerServiceProcurementDistributionLogisticsSCMERPCRMSuppliers/PartnersCustomersBusiness IntelligenceEC Platform / WEB Application Server/ Application Server
5 ERP (Wiki)An integrated computer-based system used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources.Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.Built on a centralized database and normally utilizing a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise-wide system environment.
6 Applications of ERPIntegrated LogisticsProduction PlanningCustomer/ EmployeeAccounting & FinancialsSales Distributions (Order only)Human ResourcesEnterprise ArchitectureThese applications are themselves built from smaller software modules that perform specific business processes within a given functional area
7 ERP: The Technological Backbone of E-Business ERP integrated application suiteFramework to automate back-office functions: Financial, Manufacturing and Distribution, HR, AdministrativeUnites major business processes within single family of modules: production, order processing, inventory mgmt and warehousing, A/P and A/R, general ledger, and payrollIn early 1990s, only large manufacturers saw benefits of ERPToday, medium-size and dot-com firms also recognize necessity of integrating back-office processes for front-office success in e-commerce world
8 CRM (Wiki)A broadly recognized, widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
9 SCM (Wiki)Supply Chain Management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Harland, 1996).Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.