Presentation on theme: "Activity: Watch video: https://www.youtube.com/watch?v=V-q2VRAxjh8"— Presentation transcript:
0 WORKPLACE BULLYING PROTECTING YOURSELF AT WORK (Instructor Version) Braathe EnterprisesVirtual Internship Program 2014Karen GarciaAmanda JonesDarcy SochaIleana WilburgInstructors begins with with an introduction of him/herself and the topicActivity:Icebreaker
2 Objectives Define workplace bullying Discuss facts and figures on workplace bullyingIdentify the signs or examples of bullyingDescribe what is not considered workplace bullyingDistinguish the difference between bullying, harassment and assaultWho is targeted for bullying, in the workplace?The Effects of Bullying: How the victim is affected. How the workplace is affectedDiscuss the laws lacking in the workplaceApply the No A-hole Rule to the workplaceActivity (do before going over objectives):One Minute Paper/Free Write: ask participants to write for 1-2 minutes on his/her top 5 items/objectives they would like to see covered in this workshop.
3 What is bullying?Bullying is any behavior that is unwelcome, offensive, inequitable, unsolicited or objectionable. It can be physical, mental, verbal, sexual or racial. (Kane, S., n.d.)Persistent, offensive, abusive, intimidating or insulting behaviour, abuse of power, or unfair punishment which upsets, threatens and/or humiliates the recipient(s), undermining their self-confidence, reputation and ability to perform. (Tim Field Foundation, n.d.)Activity (before sharing/going over definition):Reciprocal question: Have a few students describe bullying in his/her own words
4 What is workplace bullying? Acts or verbal comments that can mentally hurt or isolate a person in the workplace. It can involve negative physical contact. They are repeated incidents and can be described as the assertion of power through aggression.(CCOHS, n.d.)Activity:Watch video:Discuss (instructor)
5 Examples of Workplace Bullying Intimidating a personUndermining or deliberately impeding a person's workConstantly changing work guidelinesUnderwork - creating a feeling of uselessnessUnwarranted (or undeserved) punishmentBlocking applications for training, leave or promotion(CCOHS, n.d.)( mgkid.com)Activity (before sharing list with the class):Group activity (break out into small groups). Have groups list other examples/expand upon list of examples of bullying, via posters/whiteboard (in 5-10 minutes, as many as possible).Full list:Spreading malicious rumours, gossip, or innuendo that is not true.Excluding or isolating someone socially.Intimidating a person.Undermining or deliberately impeding a person's work.Physically abusing or threatening abuse.Removing areas of responsibilities without cause.Constantly changing work guidelines.Establishing impossible deadlines that will set up the individual to fail.Withholding necessary information or purposefully giving the wrong information.Making jokes that are 'obviously offensive' by spoken word or .Intruding on a person's privacy by pestering, spying or stalking.Assigning unreasonable duties or workload which are unfavourable to one person (in a way that creates unnecessary pressure).Underwork - creating a feeling of uselessness.Yelling or using profanity.Criticising a person persistently or constantly.Belittling a person's opinions.Unwarranted (or undeserved) punishment.Blocking applications for training, leave or promotion.Tampering with a person's personal belongings or work equipment
6 FactsBullying is not a one time incident; it is persistent and repeated behaviorLaw firms are typical breeding grounds for bullyingWomen are typically targeted for workplace bullying, more so than men.It affects both employees and companies(Kane, n.d-b)Activity:Discuss (whole class)
7 FiguresIn 2007:In the US, about 37% of workers have been bullied at the office49% when witnesses are includedAbout 45% of the individuals targeted suffer stress-related problemsCompanies then have to pay employee turnover and workers’ comp.Bullying hurts more than sexual harassmentIn 2014:About 27% of Americans have been bullied at work21% have witnessed an incident of workplace bullying(Van Dusen, A., 2008; Richardson, L., 2014)Activity:Discuss (instructor)
8 Signs that you are being bullied Outside WorkFeeling ill the night before the start of the work weekFamily’s request to stop obsessing about work at homeFeeling too ashamed of being controlled by another personPaid time off is used for mental health breaksTime off is spent exhausted and lifeless, the desire to do anything is gone(Workplace Bullying Institute, n.d.)Activity:Combine slide 10 and 11 and have students answer (as a whole) particular questions on the signs of bullying. This will help engage student in explaining new concepts, as well as consider how/where to apply the concepts to their own thinking/work setting (Spend ten minutes on activity).
9 Signs that you are being bullied At WorkThe work is never good enough for the bossConstantly feeling agitated and anxious, experiencing a sense of doom, waiting for bad things to happenPeople scream or yell at the individual in front of others, yet the person is punished if he or she scream backAll individuals in the office agree the tormentor is a jerk, but there is nothing they will do about him/herRequested transfers to an open position under another boss is mysteriously denied(Workplace Bullying Institute, n.d.)Activity:Combine slide 10 and 11 and have students answer (as a whole) particular questions on the signs of bullying. This will help engage student in explaining new concepts, as well as consider how/where to apply the concepts to their own thinking/work setting (Spend ten minutes on activity).
10 What is not workplace bullying Manager who shouts at or criticizes all of his or her employeesCo-worker who is critical of everythingTakes credit for successesPasses blame for mistakesFrequently makes hurtful comments or jokes about othersConstructive feedbackReasonable management and direction of workers(Bullying in the Workplace, n.d: Workplace Bullying, n.d.)Activity:Group activity (break out into individual groups) - learners will role play with a focus on what is and what is not Workplace Bullying and implement strategies to address bullying behaviour.Discuss (whole class)Full list:A manager who shouts at or criticizes all of his or her employees. While this is a sign of a bad manager and makes a workplace unpleasant, it is not bullying unless only one or a few individuals are being unjustifiably singled out.A co-worker who is critical of everything, always takes credit for successes and passes blame for mistakes, and/or frequently makes hurtful comments or jokes about others. Unless these actions are directed at one individual, they represent poor social skills, but not bullying.Offering constructive feedback, guidance, or advice about work‑related behaviour.Reasonable action taken by an employer or supervisor relating to the management and direction of workers or the place of employment (e.g., managing a worker's performance, taking reasonable disciplinary actions, assigning work).
11 Differences The difference between bullying, harassment and assault: Harassment and assault comes from a small number of fairly serious incidentsNegative comments or actions based on a person's gender, ethnicity, religion, or other legally protected statusBullying certainly looks and feels like harassment.Video: Work Place Bullying(Allen, n.d; Workplace Bullying Institute, n.d.; Workplace Bullying, n.d.)Activity:Watch videoDiscuss (whole class)Full list:Harassment and assault comes from a small number of fairly serious incidents while bullying is an accumulation of small incidents over a long period of time.Negative comments or actions that are based on a person's gender, ethnicity, religion, or other legally protected status. This is considered harassment and, unlike bullying, is illegal in the United States and gives the victim legal rights to stop the behavior.Bullying certainly looks and feels like harassment. Harassing is commonly understood (defined as systematic, annoying, and continued actions which include threats and demands; creating a hostile situation by uninvited and unwelcome verbal or physical conduct).
12 What employers can do Develop a comprehensive anti-bullying policy Clarify that severe disciplinary consequencesCreate a well communicated processPeriodically train all employees(Baltimore Business Journal, n.d.)(Clker.com)Activity:Group activity (break out into individual groups). List other ways/expand on what employers can prevent bullying (via posters/whiteboards)Discuss (whole class)Full list:Develop a comprehensive anti-bullying policy which is part of your overall workplace harassment policy.Clarify that severe disciplinary consequences may result from any provable bullying behavior.Create a well communicated process that employees can utilize in making complaints and assure that no retaliation can result from the utilization of such process.Periodically train all employees, supervisors and rank-and-file employees on the concepts of bullying and what behavior will be prohibited in the workplace.
13 Who gets targeted by bullies at work? In the bully's mind, you pose a threat to him or her if you are:IndependentWell-likedhave strong social skillsEmpathetic & NurturingEthicalHonestNon-confrontiveNurturing personalities are the easiest targets at work.Insecure bosses and coworkers can not stand to see you recognized for your talent. Bully bosses will steal credit for work that you did.(Namie, n.d)(Bullyonline.org)Activity:Discuss (whole class)
14 Laws Lacking in the Workplace Victims of workplace bullying do not necessarily fall into a protected classificationEmployers should promote and implement anti-bullying policiesWorkplace bullying is not addressed by existing lawCreating a private right of actionCreating a mechanism for injunctive reliefState enforcement(Baltimore Business Journal, n.d.; Workplace Bullying, n.d.)(Imgkid.com)Activity:Scenarios/Case Studies: Provide participants with an example of the issue/topic of Laws Lacking in the Workplace. The students can briefly present their findings to the whole group or the can also develop their own models for remedying workplace bullying for discussion and analysis.Full list:Victims of workplace bullying do not necessarily fall into a protected classification. However, they may find some protection through state common law torts like intentional infliction of emotional distress or battery.While there are no federal or state statutes prohibiting bullying, employers should promote and implement anti-bullying policies. Additionally, twenty-one states have introduced workplace bullying legislation known as The Healthy Workplace Bill but no laws have been enacted.Since workplace bullying is not addressed by existing law, many groups advocate the need for additional laws regarding workplace harassment and abusive conduct. Various models for remedying workplace bullying have been proposed include:Creating a private right of action that would include the recovery of damages.Creating a mechanism for injunctive relief similar to those relating to stalking, hate crimes or relief-from-abuse orders.State enforcement similar to employment discrimination laws
15 Characteristics of a bully Bullies may display some or all of these personality characteristics:Lack of empathy - Bullies feel no remorse for their victims. When questioned about a bullying incident, bullies will typically blame the victim, and they will show no remorse.Dr. Jekyl and Mr, Hyde - Bullies appear to have a sweet demeanor when witnesses are present. In the absence of a witness, bullies are mean and vindictive to their victims.Excellent liars ,and manipulators- “Highly skilled in social manipulation”Bullies make excuses for their behavior and thus are able to secure positions of authority in the organization.(De Guzman, 2012)Activity:Discuss (instructor)♣ “Unpopular manager. Statistics say 72 per cent of workplace bullies are those in a position of power. Be mindful of supervisors or managers whose staff members seem unmotivated or spending more time off work. If you have workers from the same department who keep asking to be transferred out of that department, it could be an indication that their leader may be a bully.”
16 How bullying affects the victim In an interview with ABC News, Gary Namie, the Workplace Bullying Institute director, calls workplace bullying "psychological violence." (Brooke, J. n.d.)Workplace bullying can have devastating effects on a person's:self-esteemconfidencewell-beingphysical health(Brooke, 2014)Activity:Discuss (whole class)Full listSelf-Esteem & Confidence - most victims of bullying blame themselves for the behavior. They try to improve their workplace performance to avoid the criticism and threats. Victims are afraid to take a stand for themselves. They become anxious,guilt ridden and self-loathing.Victims experience thoughts of suicide,believing that the abuse is somehow deserved. They no longer trust in their own self-worth.Physical Effects - Victims of workplace bullying experience stress and excessive worry. This may lead to headaches, stomachaches, symptoms of fibromyalgia. A lower sense of well being due to depression and feelings of helplessness.There is a link between bullying and increased work absences, sickness, low job performance and lower productivity.Brooke, J. (2014). The effects of a workplace bully. Chron. Retrieved from: smallbusiness.chron.com › … ›
17 How bullying affects the company Workplace bullying can be bad for business, it can lead to:Reduced ProductivityLost TimeEmployee TurnoverThe company could develop a bad reputationLoss of InnovationLegal CostsRehabilitation Costs(Bullying Statistics, 2013)Activity:Scenarios/Case Studies: Provide students with examples of losses business face. Have the students briefly present their findings to the whole group.
18 Remember, your personal health takes priority! Faced with Bullying?Workplace Bullying Institute 3-Step Method:Name itTake time to heal and launch a counterattackExpose the bullyVideo: How to deal with workplace bullyingRemember, your personal health takes priority!(Namie, G. & Namie, R., n.d.)Activities:Watch video(s)Additional video:Discuss (whole class)Full list:Step 1- Choose a name for the situation to offset the effect of being told that because your problem is not illegal, you cannot have a problem. This can make the victim self-blame himself and anxiety begins.Step 2- When taking sick leave or short-term disability, accomplish these 5 steps:Check your mental health with a professional.Check your physical health. Stress-related problems many times to not carry any warning signals.Research state and federal legal options on bullying cases and talk to an attorney.Make the bottom-line business case for stopping the bully. See our detailed Estimating Costs of Bullying Worksheet.Start searching for a new job position.Step 3- Expose the BullyThe real risk was sustained when you were first targeted (Targets lose their job - involuntarily or by choice for their health's sake - in 77.7% of cases). It is no riskier to attempt to dislodge the bully. Retaliation is a certainty. Have your escape route planned in advance. Remember, good employers purge bullies, most promote them.Make the business case that the bully is "too expensive to keep." Present the data gathered (in Step 2) to let the highest level person you can reach (not HR) know about the bully's impact on the organization. Obviously in family-owned, or small businesses, this is impossible (so leave once targeted).Stick to the bottom line. If you drift into tales about the emotional impact of the bully's harassment, you will be discounted and discredited.Give the employer one chance. If they side with the bully because of personal friendship ("he's a great conversationalist and a lunch buddy") or rationalize the mistreatment ("you have to understand that that is just how she is"), you will have to leave the job for your health's sake. However, some employers are looking for reasons to purge their very difficult bully. You are the internal consultant with the necessary information. Help good employers purge.The nature of your departure — either bringing sunshine to the dark side or leaving shrouded in silent shame — determines how long it takes you to rebound and get that next job, to function fully and to restore compromised health. Tell everyone about the petty tyrant for your health's sake. You have nothing to be ashamed about. You were only doing the job you once loved.
19 Witnessed Bullying? What to do if you are a witness to bullying: Stand in plain view of the bullyKeep detailed, factual recordsOffer support to the victimHelp the victim prepareGo with the victim(ALIS, n.d.)(Justiceyoudeserve.com)Activity (partners or small groups):Instructor presents a problem to the class/group on being a witness to bullyingHave partners or small groups apply the presented information to address the problem and discuss with the whole classFull list:Gather co-workers and stand in plain view of the bully. The bully will be aware of the bystanders witnessing the behaviour and the victim will feel supportedKeep detailed, factual records of any bullying incidentsOffer support to the victim and encourage him or her to take actionHelp the victim prepare to meet with or write to the bullyGo with the victim to meet with a supervisor or speak with the bully about the behavior
20 The No A-hole Rule Video: BNET Book Brief: The No Asshole Rule Are you dealing with an A-hole?Two quick test to determine if you are dealing with an A-holeAre you an A-hole? Take the test to find out:(Asshole Rating Self-Exam, n.d.; BNET Book Brief, n.d.; Sutton, 2010)Activities:Watch videosInstructor pull up link and have class take the test “Are you an A-hole? as a class project/discussion.Discuss results (quick test and the A-hole test)Two quick test to determine if you are dealing with an A-hole:After talking to the alleged a-hole, does the target feel oppressed, humiliated, belittled or de-energized by the person? Does the target, as a result, feel worse about him or herself?Does the alleged a-hole aim his or her venom at people who are less powerful rather than at those who are more powerful?
21 Why Every Workplace Needs the No A-hole Rule Mean-spirited people do massive damage to victims and bystandersDevastating effectsCoworkers, family, friends suffer ripple effectThe a-hole are victims of his/her own actionCost damage to the organizationDamage to the organizations reputation(Sutton, 2010)Chapter 2 of the bookActivity:Discuss (instructor)Full list:Mean-spirited people do massive damage to victims and bystandersThe effects are devastating because they weaken or destroy people of their energy and esteemCoworkers, family, friends who see or hear about these incidents suffer ripple effect (conflict with loved ones)The a-hole are victims of his/her own action. He/she suffers from career setbacks and humiliationThe damage down to the organization by the a-hole is the costs of increased turnover, absenteeism, decreased commitment to work and the distraction and impaired individual performanceThe damage to the organizations reputation could drive away potential employees and shake investor confidence
22 True Stories“Bullying is a big issue for both children and adults because there are some very real mental, emotional and physical health problems that can result. Victims of bullying can experience depression, anxiety and stress.” (KHTV, n.d.)Real stories:Video: ABC NewsVideo: Walmart-CBCActivities:Watch videosPossibly watch additional video on How to deal with workplace bullying:Share/discuss true stories (whole class)
23 Conclusion Workplace bullying is a serious problem Victims of bullying can be found in all walks of lifeEven though someone may not be the victim of a bully does not mean he or she is not involved. Everyone feels the impact!Prevention is possible with more understanding and educationAlthough there are not laws set to prevent bullying, there are steps that can be taken to combat it.Activity (ties in entire workshop and opens discussion on uncovered topics):Break out into small groups or do individually. Instructs students to list:3 ideas/issues etc. presented2 examples or uses of the idea/information covered1 unresolved/remaining question/area of possible confusion
24 ReferencesALIS - Tip Sheets. (n.d.). Retrieved fromAsshole Rating Self-Exam (ARSE) - Are You A Certified Asshole? - A Service of Electric Pulp. (n.d.). Retrieved fromBrooke, J. (2014). The effects of a workplace bully. Chron. Retrieved from: smallbusiness.chron.comBullying Legislation - Bullying Laws - Anti-Bullying Legislation in the United States. (n.d.). Retrieved fromhttp://legalcareers.about.com/od/careertrends/a/Bullying-Legislation.htmBullying Statistics (2013). Workplace Bullying. Retrieved from:CCOHS. Bullying in the Workplace : OSH Answers. (n.d.). Retrieved July 11, 2014, fromDe Guzman, ML. (2012) Profile of a workplace bully. Canadian Occupational Health and Safety. ohscomply.com. Retrieved from:Fowler, J. (2012). Financial Impacts of Workplace Bullying. Investopedia. Retrieved from:Frequently Asked Questions | Workplace Bullying Institute. (n.d.). Retrieved fromIndicators You May Be a Target of Workplace Bullying | Workplace Bullying Institute. (n.d.). Retrieved fromKane, S. (n.d.). True Stories of Workplace Bullying. Retrieved July 11, 2014, fromKane, S. (n.d.-a). Types of bullying in the workplace. Retrieved July 11, 2014, fromKane, S. (n.d.-b). Workplace bullying - Bullying facts and figures. Retrieved July 11, 2014, from
25 KTHV. (n. d. ). How to deal with workplace bullying KTHV. (n.d.). How to deal with workplace bullying. Retrieved July 11, 2014, fromNamie, G., & Namie, R. (n.d.). Are you being bullied at work? | Workplace Bullying Institute. Retrieved July 11, 2014, fromNamie, G. (n.d.) Who gets targeted why me? The Workplace Bullying Institute. Retrieved from:Richardson, L. (May 11, 2014). Bullies can make a workplace toxic | Business Desk. Retrieved July 11, 2014, fromSutton, R. I. (2010). The no asshole rule: building a civilized workplace and surviving one that isn’t (1st trade ed.). New York: Business Plus.Tim Field Foundation. (n.d.). Most people only realize they’re being bullied when they read this page; what is bullying, how to recognise bullies and injury to health. Bully Online. Retrieved July 11, 2014, fromVan Dusen, A. (March 24, 2008). Ten Signs You’re Being Bullied At Work - Forbes. Retrieved July 11, 2014, fromWorkplace Bullying - Bullying Facts and Figures. (n.d.). Retrieved fromWorkplace Bullying - Bullying Statistics. (n.d.). Retrieved fromWorkplace bullying is legal, but here are 4 ways you can stop it - Baltimore Business Journal. (n.d.). Retrieved from
26 VideosBNET Book Brief: The No Asshole Rule - YouTube. (n.d.). Retrieved fromBully Free At Work: The Facts on Workplace Bullying - YouTube. (n.d.). Retrieved July 11, 2014, fromDavid Allen - Work Place Bullying - YouTube. (n.d.). Retrieved fromWorkplace Bullying - YouTube. (n.d.). Retrieved July 11, 2014, fromWorkplace Bullying at Wal-Mart-CBC - YouTube. (n.d.). Retrieved July 11, 2014, fromPhoto creditsImages For Physical Bullying Clipart (n.d.). Retrieved fromNo-bullying clip art - vector clip art online, royalty free & public domain. (n.d.). Retrieved fromWorkplace Bullying | Bullying Lawyer | Omaha Lincoln Personal Injury. (n.d.). Retrieved from