1. Listening “Nobody ever listened himself out of a job” President Calvin Coolidge

2. Terms to Know Passive Active Appreciative Discriminative filter

3. The Rate Gap We speak 120-180 words per minute We Hear 50 and Tune in and think about them. next 60, tune out and mind wander. Next 70 tune back in and think about them.

4. 4 WAYS TO LISTEN Appreciative Discriminating Empathetic Critical

5. Roadblocks to Listening Tuning out dull topics Faking attention Yielding to distractions Criticizing delivery or physical appearance Jumping to conclusions Overreacting to emotional words Interrupting

6. Filters Education Attitude Age Biases Experiences Emotions Religion Family Physical Condition Morals

7. Listening Strategies Understand that Speeches or conversations have a… Beginning, middle and an end Spare time listening Explore, Analyze, Review, Search for hidden meaning