1. EAP CONSUMER SERVICE CONFERENCE HIGH BALANCE ACCOUNT PANEL September 16, 2015

2. Peoples Natural Gas & Peoples TWP Headquartered in Pittsburgh, PA Providing Natural Gas Service to approximately 700,000 consumers in Western PA, Kentucky & West Virginia The Four Point Vision of Peoples Natural Gas: Ensure the safety of our customers and employees. Provide valued services to our customers. Build long-term economic growth for our regions. Improve the quality of life for our communities. 2

3. Pennsylvania Service Territory Map 3

4. Residential “Active” Accounts over $10,000 4

5. Collections Strategies Individual Account Monitoring by Internal Team Members Collections Litigation – Property Liens Payment Plans through the Bankruptcy Court Low Income Customer Assistance Balancing Issues Workforce/Time to address other arrearage accounts Commission desire for Settlements in Formal Complaint Cases 5