2. Founded in 1995 by the National Association of Community Health Centers, Community HealthCorps is the largest health-focused, national AmeriCorps program that promotes healthcare for America’s underserved, while developing tomorrow’s healthcare workforce.

3. The mission of Community HealthCorps is to improve healthcare access and enhance workforce development for community health centers through national service programs. The vision of Community HealthCorps is to become a national service pipeline for careers in community health centers that is improving access to necessary primary and preventative care services for the medically underserved.

4. For further information about Community HealthCorps, visit www.communityhealthcorps.org

5. Welcome to Community HealthCorps! Program Overview 2015-2016

6. Welcome to Community HealthCorps! Program Overview

7. Launched by the National Association of Community Health Centers (NACHC) in 1995 to leverage the power of national service in expanding the reach of America’s health centers Largest national health-focused AmeriCorps program that promotes health care for America’s underserved, while developing tomorrow’s health care workforce Partners with 36 Community Health Centers and partner agencies across 18 states and DC to engage 535 AmeriCorps members in service to over 200 communities What is Community HealthCorps?

8. Places 535 AmeriCorps members directly into Community Health Centers to expand & enhance service provided by health center staff Each Community HealthCorps AmeriCorps member serves 9- 12 months direct assisting medically isolated and economically disadvantaged communities by: – Increasing their access to quality healthcare – Improving their knowledge on how health and finances are directly connected – Decreasing instances of childhood obesity within their communities – Empowering older adults, individuals with disabilities and veterans within their communities to live independently What does Community HealthCorps do?

9. Since 1995, Community HealthCorps has engaged over 7,000 AmeriCorps members, contributing over 8.1 million service hours to create healthier and stronger communities Each year Community HealthCorps Members facilitate over 500,000 health-related engagements increasing health care access for thousands of economically disadvantaged individuals Since 1995, Community HealthCorps Members have mobilized over 70,000 community volunteers who committed an additional 430,000 hours to the Community Health Centers and communities where Members serve. Over 50% of Community HealthCorps alumni pursue higher education and/or careers in community health or public service immediately after completing their service. What is the Impact made by Community HealthCorps?

10. Oversight of National Service Corporation for National & Community Service (Federal Entity) AmeriCorps (and other national service programs) National Association of Community Health Centers (a grantee of CNCS, to run an AmeriCorps program)

11. Corporation for National & Community Service (CNCS) Federal entity created in 1993 by the National Community Service Trust Act Engages Americans of all ages and backgrounds in community-based service that achieves direct and demonstrable results 2 major programs:  AmeriCorps (includes AmeriCorps*State & National, AmeriCorps*VISTA, AmeriCorps*NCCC)  Senior Corps

12. Edward M. Kennedy Serve America Act Signed April 21, 2009 by President Obama Reauthorized and expanded national service programs administered by CNCS Increased the size of AmeriCorps from 75,000 to 250,000 positions over the next eight years Established September 11 as a National Day of Service and Remembrance

13. Edward M. Kennedy Serve America Act Created 5 national service priority areas for AmeriCorps State & National programs: 1.Education - Unmet educational needs within communities especially those that help children and youth achieve success in school and increase high school graduation rates. 2.Healthy Futures - Unmet health needs within communities including access to health care, disease prevention and health promotion initiatives, and health literacy. 3.Clean Energy/Environment - Unmet energy-efficiency and environmental needs within communities. 4.Veterans - Unmet needs of veterans, members of the Armed Forces who are on active duty, and family members of deployed military personnel and engagement of veterans in service. 5.Economic Opportunity - Unmet needs relating to economic opportunity for economically disadvantaged individuals within communities including financial literacy, housing assistance, job training, and nutritional assistance.

14. AmeriCorps Specifically, AmeriCorps strives to: Get things done Strengthen communities Encourage responsibility Expand opportunity Since 1994, more than 820,000 Americans have served more than one billion hours of service through AmeriCorps.

15. AmeriCorps Pledge I will get things done for America -to make our people safer, smarter, and healthier. I will bring Americans together to strengthen our communities. Faced with apathy, I will take action. Faced with conflict, I will seek common ground. Faced with adversity, I will persevere. I will carry this commitment with me this year and beyond. I am an AmeriCorps member, and I will get things done.

16. National Association of Community Health Centers (NACHC) America’s Voice for Community Health Centers The NACHC Mission To promote the provision of high quality, comprehensive and affordable health care that is coordinated, culturally and linguistically competent, and community directed for all medically underserved populations.

17. National Association of Community Health Centers (NACHC) Organized in 1971 with the needs of Federally Qualified Health Centers (FQHCs) in mind Works closely with a network of state health center and primary care associations to serve its members in three major ways: o Research-based advocacy for health centers and their clients o Education of the public and training of health center staff and boards o Development of alliances with like-minded public and private partners to foster delivery of medical care to those in need.

18. Responsibilities Include: –Administering the Community HealthCorps National program (developing and managing projects) –Organize a competitive application process for choosing new program sites and project stations –Helping to interpret AmeriCorps regulations, providing technical assistance and enforcing administrative policies and AmeriCorps regulations –Monitoring for compliance of grantees –Approving Member assignment descriptions Role of NACHC Staff in Community HealthCorps

19. Community Health Centers Spread across 50 states and all U.S. territories, 1,200 health centers provide vital primary care to millions of Americans with limited financial resources through over 8,000 service delivery sites.

20. Health center patients are among the nation’s most vulnerable populations Nearly all patients are low income, with 72% of health center patients having incomes at or below poverty Patients tend to be members of racial or minority groups 38% are uninsured, and another 39% depend on Medicaid About half of health center patients reside in rural areas, while the other half tend to live in economically depressed inner city communities

21. Community Health Centers Overcome Barriers to Care Health centers remove common financial, geographic, and cultural barriers to care. They –Are located in high need areas (those with elevated poverty, higher than average infant mortality, and where few physicians practice) –Are open to all residents regardless of insurance status, and provide free or low-cost care based on ability to pay –Offer services that help their patients access health care such as transportation, translation, case management, and health education –Tailor their services to fit the special needs and priorities of their communities, and provide culturally and linguistically appropriate services

22. For many patients, the health center may be the only source of health care services available. The number of uninsured patients at health centers has doubled – from 3.9 million in 1998 over 7.3 million today. Community Health Centers Overcome Barriers to Care

23. The Program Sites Health Centers are the placement sites and the predominant sponsors of the Community HealthCorps. Program sites: –Make a financial contribution to the program –Hire the program coordinator and/or select site supervisors –Recruit Community HealthCorps Members for their team –Provide Member training –Manage day to day Member service activities

24. Community HealthCorps Relationship Map

25. Welcome to Community HealthCorps! AmeriCorps Members

26. Applicants must meet the following criteria and provide required documentation in order to be eligible to enroll in AmeriCorps: Complete an online application packet Complete program site interview process, which may include reference check (requirements vary across program sites) Provide documentation of U.S. Citizenship or status as a U.S. National or a lawful permanent resident alien of the United States. Individuals in the U.S. under a student, work, or tourist visa are not eligible to become AmeriCorps Members At least 18 years of age at the commencement of service (or 17 with parental permission) Have a high school diploma or GED or agree to obtain a GED while serving Fulfill National Service Criminal History Check requirements, which includes National Sex Offender Public Registry, state and FBI criminal registry searches Community HealthCorps Eligibility Requirements

27. AmeriCorps Members have made a commitment to the community they serve. – Members agree to serve 1700 hours (FT), average of at least 30 hours per week – Members may serve up to 12 months (minimum term of service is 9 months) – Members can serve up to four terms in AmeriCorps State & National (two terms with Community HealthCorps) – Members can receive the equivalent of two full time Education Awards if they serve multiple terms General Terms of Service

28. Living Allowance Education Award earned after successful completion of agreed upon term of service, can be used to pay off federally qualified student loans and for future schooling Health Insurance for Members who are not otherwise covered Child Care assistance for Members meeting eligibility requirements Loan forbearance and payment of accrued interest while serving upon successful completion Unique training opportunities and experience related to community health Benefits of Serving

29. Community HealthCorps Leadership Academy- Additional Leadership/ Professional Development Opportunity open to all Community HealthCorps Members led by the National Community HealthCorps team at NACHC Student membership with the National Association of Community Health Centers (NACHC) which gives you access to free training opportunities and “members only” sections of the NACHC website Benefits of Serving

30. Welcome to Community HealthCorps! What will you do? To see videos of what Members are doing, check out our YouTube page at www.youtube.com/communityhealthcorps!www.youtube.com/communityhealthcorps

31. Service is work that addresses unmet human needs, the environment, public safety, and/or education. Examples include: Outreach & Advocacy: Conduct outreach in the community and provide education about health insurance eligibility, available health and related programs, and health care options Enrollment and Registration: Assist individuals with the enrollment and/or registration process for health programs, health insurance plans, and/or pharmaceutical assistance programs Improve Utilization of Health Services and Programs: Provide linguistically and culturally appropriate translations, provide transportation assistance, provide health and health-related financial education in one-on-one or group settings, assist individuals with navigating health and related services/programs, etc. Service Activities

32. Capacity Building is: Conducting outreach and securing resources in support of service activities that meet specific needs in the community Developing collaborative relationships with other organizations Helping build the infrastructure of the sponsoring organization, including: o Conducting research, mapping community assets, or gathering other information that will strengthen the organization’s ability to meet community needs o Developing new programs or services in an organization seeking to expand o Developing organizational systems to improve efficiency and effectiveness o Automating organizational operations to improve efficiency and effectiveness o Staff and board education Service Activities

33. The ideal placements for a member are: Conducting Outreach to vulnerable and/or underserved populations Development of new position(s) involving service that would not otherwise get done and/or expands availability of services Utilizing unique talents of individual Members Not displace or duplicate any paid employee providing the same or similar service at the site Providing opportunities for Community HealthCorps Members to perform direct service activities that that address health and/or human needs in the community Community HealthCorps Placements

34. The assignment description: – Charts a course of action for the Member’s term of service – Sets a clear understanding of the Member’s assignment, helping avoid confusion over what is expected of the Member – Provides an outlook of the year ahead at the beginning of the term – Allows you to refer back every few months to develop short- term goals – Provides direction for the Member and allows supervisors to talk about what is working and what is not – Helps define the Member’s role in the team’s Performance Measure targets What is the purpose of the Member Assignment Description?

35. Restrictions on AmeriCorps Activities: Non-Duplication, Non-Displacement Rules (45 C.F.R. § 2540.100(e)-(f)) AmeriCorps Prohibited Activities (45 C.F.R. § 2520.65) Fundraising Rules (45 C.F.R. §§ 2520.40-45)

36. The purpose of AmeriCorps is to provide opportunities for individuals to serve in communities to address unmet needs. AmeriCorps programs may not replace or displace resources, like employees or volunteers, that are already present in a community. These principles form the basis for the laws that prevent AmeriCorps members from displacing or duplicating employees or volunteers. Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

37. A Community HealthCorps Member: – is NOT an employee of the program site, placement site, NACHC, or CNCS – is NOT to be confused with a volunteer – is NOT to be confused with an intern or student Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

38. The Rules (45 C.F.R. § 2540.100(e)): (e) Nonduplication. Corporation assistance may not be used to duplicate an activity that is already available in the locality of a program. And, unless the requirements of paragraph (f) of this section are met, Corporation assistance will not be provided to a private nonprofit entity to conduct activities that are the same or substantially equivalent to activities provided by a State or local government agency in which such entity resides. Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

39. The Rules (45 C.F.R. § 2540.100(f)): (f) Nondisplacement. (1) An employer may not displace an employee or position, including partial displacement such as reduction in hours, wages, or employment benefits, as a result of the use by such employer of a participant in a program receiving Corporation assistance. (2) An organization may not displace a volunteer by using a participant in a program receiving Corporation assistance. (3) A service opportunity will not be created under this chapter that will infringe in any manner on the promotional opportunity of an employed individual. (4) A participant in a program receiving Corporation assistance may not perform any services or duties or engage in activities that would otherwise be performed by an employee as part of the assigned duties of such employee. Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

40. The Rules (45 C.F.R. § 2540.100(f)):, continued (5) A participant in any program receiving assistance under this chapter may not perform any services or duties, or engage in activities, that— (i) Will supplant the hiring of employed workers; or (ii) Are services, duties, or activities with respect to which an individual has recall rights pursuant to a collective bargaining agreement or applicable personnel procedures. (6) A participant in any program receiving assistance under this chapter may not perform services or duties that have been performed by or were assigned to any— (i) Presently employed worker; (ii) Employee who recently resigned or was discharged; (iii) Employee who is subject to a reduction in force or who has recall rights pursuant to a collective bargaining agreement or applicable personnel procedures; (iv) Employee who is on leave (terminal, temporary, vacation, emergency, or sick); or (v) Employee who is on strike or who is being locked out. Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

41. What does it all mean? Community HealthCorps Members may NOT displace or duplicate the services provided by an employee or volunteer, and they may NOT supplant the hiring of an employee or volunteer! Members are NOT allowed under any circumstances to: – perform an employee or volunteer’s duties or otherwise displace employees – fill in for an absent employee or volunteer – perform services, or activities that had been assigned to an employee or volunteer – or duties assigned to an employee or volunteer who has recently resigned or been discharged for any reason Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

42. Programs may not use Members, even temporarily, to replace employees or volunteers: – If an employee or volunteer is on maternity leave, and/or offsite for any reason, a Member may not fill this duty – If an employee or volunteer is out sick, on vacation, etc. a Member may not fill this duty – If an employee or volunteer leaves for his/her lunch hour or break, a Member may not fill this duty – If an employee or volunteer is on strike or boycott, a Member may not fill this duty – A Member may not assist an employee or volunteer to complete a duty assigned to that an employee or volunteer, However, Members can expand or enhance services in some way Non-Displacement & Non-Duplication of Employees or Volunteers (45 C.F.R. §§ 2540.100(e)-(f))

43. What re the rules? 45 C.F.R. § 2520.65 - What activities are prohibited in AmeriCorps subtitle C programs? (a) While charging time to the AmeriCorps program, accumulating service or training hours, or otherwise performing activities supported by the AmeriCorps program or the Corporation, staff and members may not engage in the following activities: (1) Attempting to influence legislation; (2) Organizing or engaging in protests, petitions, boycotts, or strikes; (3) Assisting, promoting, or deterring union organizing; (4) Impairing existing contracts for services or collective bargaining agreements; (5) Engaging in partisan political activities, or other activities designed to influence the outcome of an election to any public office; (6) Participating in, or endorsing, events or activities that are likely to include advocacy for or against political parties, political platforms, political candidates, proposed legislation, or elected officials; AmeriCorps Prohibited Activities (45 C.F.R. § 2520.65)

44. 45 C.F.R. § 2520.65(a), continued (7) Engaging in religious instruction, conducting worship services, providing instruction as part of a program that includes mandatory religious instruction or worship, constructing or operating facilities devoted to religious instruction or worship, maintaining facilities primarily or inherently devoted to religious instruction or worship, or engaging in any form of religious proselytization; (8) Providing a direct benefit to— (i) A business organized for profit; (ii) A labor union; (iii) A partisan political organization; (iv) A nonprofit organization that fails to comply with the restrictions contained in section 501(c)(3) of the Internal Revenue Code of 1986 except that nothing in this section shall be construed to prevent participants from engaging in advocacy activities undertaken at their own initiative; and (v) An organization engaged in the religious activities described in paragraph (g) of this section, unless Corporation assistance is not used to support those religious activities; AmeriCorps Prohibited Activities (45 C.F.R. § 2520.65)

45. 45 C.F.R. § 2520.65(a), continued (9) Conducting a voter registration drive or using Corporation funds to conduct a voter registration drive; (10) Providing abortion services or referrals for receipt of such services; and (11) Such other activities as the Corporation may prohibit. 45 C.F.R. § 2520.65(b) (b) Individuals may exercise their rights as private citizens and may participate in the activities listed above on their initiative, on non- AmeriCorps time, and using non-Corporation funds. Individuals should not wear the AmeriCorps logo while doing so. AmeriCorps Prohibited Activities (45 C.F.R. § 2520.65)

46. Per 42 U.S.C. 12584a(a)(9) and 45 C.F.R. 2520.65, AmeriCorps members are prohibited from providing abortion services or referrals for receipt of such services. Specifically, Members will not perform any activity which-- Directly or indirectly counsels or provides information about the availability of abortion services Involves providing services to a patient seeking or considering abortion services, including but not limited to-- – Escorting, in-processing or preparing patents or potential patients for a procedure – Assisting in or attending any part of the procedure, or – Providing any post-procedure support, processing or assistance. AmeriCorps Prohibited Activities (45 C.F.R. § 2520.65)

47. Contexts or situations in which a Member or an employee or volunteer supported by CNCS funds can be “identifiable as an Community HealthCorps Member or staff member”, and thus must not engage in the activities listed above: While wearing or displaying AmeriCorps or Community HealthCorps gear or logos Working in a place where a Member will be recognized as an Community HealthCorps Member or an AmeriCorps member Operative the automobile belonging to the Community HealthCorps Member’s program or the AmeriCorps program Identifying oneself in speech or writing as a member or participant of Community HealthCorps or AmeriCorps Participating in or submitting to social media sites funded or administered by CNCS, NACHC, or other Community HealthCorps sites Participating in or submitting to public social media sites (i.e. Facebook, Twitter, YouTube) AmeriCorps Prohibited Activities (45 C.F.R. § 2520.65)

48. 45 C.F.R. § 2520.40: Under what circumstances may AmeriCorps members raise [in my program] resources? 45 C.F.R. § 2520.45: How much time may an AmeriCorps member spend fundraising? Fundraising Rules (45 C.F.R. §§ 2520.40-45)

49. 45 C.F.R. § 2520.40 - Under what circumstances may AmeriCorps members [in my program] raise resources? (a)AmeriCorps members may raise resources directly in support of your program's service activities. (b)Examples of fundraising activities AmeriCorps members may perform include, but are not limited to, the following: 1)Seeking donations of books from companies and individuals for a program in which volunteers teach children to read; 2)Writing a grant proposal to a foundation to secure resources to support the training of volunteers; 3)Securing supplies and equipment from the community to enable volunteers to help build houses for low-income individuals; 4)Securing financial resources from the community to assist in launching or expanding a program that provides social services to the members of the community and is delivered, in whole or in part, through the members of a community-based organization; 5)Seeking donations from alumni of the program for specific service projects being performed by current members. (c)AmeriCorps members may not: 1)Raise funds for living allowances or for an organization's general (as opposed to project) operating expenses or endowment; 2)Write a grant application to the Corporation or to any other Federal agency. Fundraising Rules (45 C.F.R. §§ 2520.40-45)

50. 45 C.F.R. § 2520.45: How much time may an AmeriCorps member spend fundraising? An AmeriCorps member may spend no more than ten percent of his or her originally agreed-upon term of service, as reflected in the member enrollment in the National Service Trust, performing fundraising activities, as described in § 2520.40. Fundraising Rules (45 C.F.R. §§ 2520.40-45)

51. Welcome to Community HealthCorps! PROVE that you’re making a difference!

52. Click here to learn about Community HealthCorps’ Performance Measures.here ACCESS TO CARE: educating economically disadvantaged individuals about health insurance, management of chronic conditions, and navigation of the health care system to help increase proper utilization of preventive and primary care services. FINANCIAL LITERACY: emphasizing economic opportunity with a focus on engaging economically disadvantaged individuals in improving their financial knowledge as it relates to health care. INDEPENDENT LIVING: assisting older adults and individuals with disabilities with receiving food, transportation, or other supportive services that help them to live independently. Performance Measures *Not every Member will be performing activities under every Performance Measure.

53. Performance Measure Data Collection Community HealthCorps’ Performance Measures are collected through the Direct Service Reporting Excel Spreadsheet and in OnCorps Reports through the Volunteer Mobilization and Capacity Building reports. Site Supervisors are able to review and reject these reports.

54. Welcome to Community HealthCorps! Your Role as the Voice of Community HealthCorps!

55. Share Your Service Experience As a Community HealthCorps Member you will experience the benefits, impact and life changing moments first hand throughout your service term The National Community HealthCorps team wants to promote and highlight those experiences via our Social Media, Website and marketing materials and put our AmeriCorps members in the spotlight

56. Share Your Service Experience Two Key Ways to share your service experience with the national Community HealthCorps team: – Submit a Great Story or Blog (via OnCorps) or by emailing Anastasia Romanova (National Community HealthCorps Communications Staff person)Anastasia Romanova – Submit a photo(s) of your service by emailing Anastasia Romanova for the monthly photo contest

57. What is a Great Story? – A descriptive narrative depicting a meaningful or impactful moment, interaction or event during or relating to the Community HealthCorps service experience. – Members will be asked to submit one Great Story a month – Full Great Stories or quotes are often posted by the national team to the Community HealthCorps Blog, Social Media pages, as well as used in national marketing like Reports, Brochures & Posters

58. What is the monthly Photo Contest? – The national Community HealthCorps team staff select one photo per month submitted by AmeriCorps members or Program Staff to be featured on the Community HealthCorps website and OnCorps homepage – Selected photos typically have Community HealthCorps Members in AmeriCorps & Community HealthCorps gear visible in the photo Community HealthCorps Members in action doing a health related service activity that can obviously be tied to the mission of Community HealthCorps

59. Spokesperson Trainings After Pre-Service Orientation all Members will be trained by your Program Coordinator on being an effective Community HealthCorps Spokesperson focusing on: – How to write a Great Story and; – How to deliver an effective Elevator Speech about your Community HealthCorps experience and the impact you are making in the communities you serve.

60. Get Social With Community HealthCorps The national Community HealthCorps is very active on Social Media and our AmeriCorps members are often featured on our pages Be sure to follow & Like Community HealthCorps on Social Media: – Twitter Page (https://twitter.com/commhealthcorps) – Facebook Page (https://www.facebook.com/communityhealthcorps) – YouTube Page (https://www.youtube.com/user/CommunityHealthCo rps)

61. Welcome to Community HealthCorps! What kind of training will you receive?

62. Pre-Service Orientation (PSO): is conducted at the beginning of the program year, and when Members begin service throughout the year It provides an in-depth introduction to the Community HealthCorps, its objectives, performance measures, and policies and procedures On-Going Training: All programs are required to provide 12 hours per month of training/development to Members Prescription for Success Curriculum - required for all Members by April 30 of the program year Regularly scheduled team meetings Spokesperson Trainings: Elevator Speech & Great Story training Life After AmeriCorps - Designed to provide Members with the necessary tools to transition from a year of service to a professional career or further schooling, and should build professional skills Other examples include Member Development calls hosted by NACHC and local training opportunities when available Training conducted by the Program Coordinator

63. Placement Site Orientation – conducted by the site supervisor and other health center staff during the first few weeks at the placement site. Which introduces the new Community HealthCorps Member to: – Community culture – Organizational culture – Member-Supervisor relationship and communication – Project-specific skills – Safety policies On-Going Training – Conducted at key points in a Member’s term of service. For example: – Early in the term – develop knowledge & skills the Member and supervisor identified as required in reviewing the Member Assignment – Should a development opportunity present itself (i.e. local training opportunities) Training conducted by the Site Supervisor

64. The Corporation for National and Community Service allows up to 20% of total service time to be dedicated to training. Members may earn no more than 10% of a Members total service hours (as part of the 20% cap on training hours), can be earned through an approved college/GED coursework. This must be pre-approved by the Program Coordinator. Member Training & Development is tracked in OnCorps Reports on the timesheet and in the HC Member Development report. Member Development & Training

65. Welcome to Community HealthCorps! Expectations & Code of Conduct

66. A Community HealthCorps Member Contract MUST be completed and signed by the Member and Program Coordinator before the Member begins serving. The Site Supervisor should sign prior to or very soon after the Member’s service begins. The Member Contract outlines the following information: Eligibility Verification Term of Service Service Description & Member Assignment Description Benefits (including living allowance, training, child care, health care, loan forbearance) Rules of Conduct & Disciplinary Procedure Release or Suspension from Term of Service Member Restrictions Grievance Procedure Be Familiar with the Member Contract!

67. Show respect for the program staff, agency staff, the community, and fellow AmeriCorps Members at all times Act as an appropriate role model with service recipients and within the community Follow directions as set forth by the program Uphold all privacy regulations as set forth by the agency Direct concerns, problems and suggestions to their Site Supervisor and/or Program Coordinator Abstain from engaging in prohibited activities while earning service hours and/or wearing the AmeriCorps and/or Community HealthCorps logos Communicate effectively and respectfully with site supervisors, program coordinators, and other program staff Be present and punctual for service Satisfactorily complete service assignments as defined in the Member Assignment Description, and determined by the Program Site Consistent and reliable attendance is essential to providing service. Members are expected to report to their service sites as scheduled and be ready to serve at the scheduled time Member must certify the integrity of data contained in surveys and other reporting tools* Member Expectations Review the Rules of Conduct found in the Community HealthCorps Member Contract.

68. Members should call the Program Coordinator if… They feel they were discriminated against They had a family emergency and need to get home They were arrested They have a work-related injury The site supervisor attempted to terminate the Member The site supervisor asked them to perform unallowable activities Site Supervisor are trained call the Program Coordinator if… The Member doesn’t show up for service The Member is hospitalized The Member is arrested The Member is not performing and you tried dealing with the challenges You want to terminate the member The Member is doing a wonderful job!! Always call your Program Coordinator if…

69. Written Warning- It is at the discretion of the program site and placement site to decide when to issue a written warning based on the severity and frequency of the violation(s) Suspension – Upon continued refusal to comply after a written warning, the Member may be suspended for one day or more, at the discretion of the program site, during which time his/her living allowance is pro-rated. The Member will not be able to make up those days and/or hours for which Member is suspended for disciplinary actions Release for Cause – Upon continued refusal to comply after the Member has been suspended, the Program Site may terminate the Member, and the Member will receive no part of the education award Disciplinary Procedure A Member can only be suspended or terminated by the Program Coordinator.

70. Every Member should receive 2 reviews: – Mid-term: Within 30 days of the half-way point of a Member’s service – End-of-term: Must occur within 30 days prior to the expected end date Review is focused on skills, quality and quantity of work, job knowledge, work habits, adaptability, cooperation, dependability, attendance, etc. Used to determine whether the Member is eligible to serve a second term Review is ideally conducted by the site supervisor Communicate review to Member(s) verbally and in writing Members will receive a copy of their evaluation Member Performance Reviews

71. Welcome to Community HealthCorps! Timekeeping

72. Timesheets are to be completed by the Member in the OnCorps online reporting system each pay period Members enter in and out time rounding to the nearest quarter (.25) hour Members note their daily activities by choosing a service category and using the “comments” box each day Members submit the timesheet electronically, and the Site Supervisor approves the timesheet, certifying that the Member served the hours indicated Program coordinator is responsible for final approval Timesheets must be approved in OnCorps within 2 weeks after the end of the pay period If errors are found on the timesheet the Program Coordinator must ensure that the timesheet is corrected and approved Timekeeping

73. Timesheets must be submitted for every day of a Member’s term of service, unless the Member is suspended Community HealthCorps Members do not earn vacation leave or sick leave; however, it is understood that circumstances may arise that require a Member to take a day off Record days off on the timesheet as 0 hours Leave should always be approved by the site supervisor Leave policies should be communicated to the Member at the beginning of the term of service VOTING Members who cannot vote before or after service hours should be allowed to take time off to vote without penalty Members may not earn service hours for voting JURY DUTY While serving on jury duty, Members may accrue service hours Leave and Civil Duty

74. DAILY BREAKS REQUIREMENTS Lunch Breaks (Members do not accrue service hours during lunch breaks) Members must be scheduled for a 30 minute lunch break if the Member is scheduled for a 6-8 hour service day Breaks Breaks are designed for Members to use the restroom, get water, etc. Members are authorized a 15 minute break for every 4 hours served. MEMBER TRAVEL No hours should be earned for travel to and from home to the service site each day If attending an event or training, service hours may be earned for travel that exceeds the distance the Member would normally travel to get to the service site *For example, if the Member’s normal commute is 30 minutes, but they are attending a training that requires a 60 minute commute, the Member will earn 30 minutes of service hours.* Breaks & Travel

75. Welcome to Community HealthCorps! Exiting from Service

76. ONLY the Program Coordinator can terminate or suspend a Member Members can be terminated in 2 ways: – For compelling personal circumstances Circumstances that make completing the term of service very difficult or impossible (i.e. personal injury or illness, injury or illness of a family Member whom the r must care for) May receive a pro-rated education award if the Member served at least 15% of his/her term – For cause All other reasons that are not compelling personal circumstances Member receives no part of the Education Award Be sure to keep the Program Coordinator informed if you are having problems or issues at your placement site! Suspension & Termination

77. Members have successfully completed service when: 1.The Member has earned at least 1700 hours, and 2.Served an average of at least 30 hours per week, and 3.Served their agreed upon term of service (as defined in the Member Contract which can be no less than 9 months), and 4.Satisfactorily completed PSO, the Prescription for Success curriculum, and any related service assignment training, and 5.Satisfactorily completed service assignments as defined in the Member Assignment, and determined by the Program Site Successful Completion of Service

78. To be eligible for a subsequent term of service with the Community HealthCorps, the following must take place: 1.Member must receive satisfactory performance reviews 2.Completed the required number of service hours 3.Completed the entire term of service 4.Eligible Members are only allowed to serve two terms with Community HealthCorps Completion of one term of service with Community HealthCorps does not guarantee placement for a subsequent term. Eligibility for a Subsequent Term

79. Community HealthCorps Hotline: 301-347-0481 The Community HealthCorps Hotline is designed to allow callers to report important information to NACHC anonymously and confidentially. Calls are answered by voicemail, and checked by the Monitoring & Compliance Unit each business day. Website NameWeb AddressPurpose Community HealthCorpswww.communityhealthcorps.orgUp to date program information & materials OnCorps Reportshttps://healthcorps.oncorpsreports.comSubmit Member timesheets & service reports; OnCorps tutorials AmeriCorpswww.americorps.govCNCS website with information about AmeriCorps programs. Go here to log into your My AmeriCorps account. Find Community HealthCorps on Facebook, Twitter, YouTube! The Hotline and Program Resources