1. Your Team – Genpact and RightAnswers BPO NOVEMBER 5, 2015

2. Your Team (Tom) Technical Project Manager – Poonam Verma Sales Director - Business Development APAC – Amit Sharma Cloud Infrastructure Director - Ben Barresi Client Success Manager & Content Manager – Alex Baker Assigned Training Manager – Michelle Stumpf Assigned Knowledge Practice Leader – Laura Yeomans Support Director – Jyothi Honnavalli Management Team: Bill Pollie – VP, Global Sales & Business Development Tom Policano – VP, Client Success & Support Keith Berg – VP, Professional Services & Product Development 2 RIGHTANSWERS 2015

3. RightAnswers Introductions Tom Policano Vice President, Client Success & Support Client Success Management Product Training Technical Support Cloud Operations Data Security RIGHTANSWERS 2015 3

4. RightAnswers Introductions Keith Berg Vice President, Professional Services & Product Development Project Management Team Implementation Engineers Integration Development & Maintenance Core Product Development RIGHTANSWERS 2015 4

5. Your Dedicated Team - RightAnswers Client Success Introductions Alex Baker Client Success Manager & Content Manager Dedicated Client Success Manager PMP Certified, manages your progress through the onboarding project plan Single Point of Contact for onboarding and content questions Holds individual best practice and configuration sessions with client Manages RightAnswers content creation and assists client through the content creation process KCS Practices V5 Certified RIGHTANSWERS 2015 5

6. Your Dedicated Team - RightAnswers Client Success Introductions Michelle Stumpf Dedicated Training Manager Creates curriculum around your goals Delivers instructor-led training sessions Fields functionality-related questions Assists with your training plans Certifies customers on RightAnswers KCS certified & KCS certified Trainer RIGHTANSWERS 2015 6

7. Your Dedicated Team - RightAnswers Client Success Introductions Laura Yeomans Dedicated Knowledge Practice Leader Leader designing knowledge best practices Knowledge process expert Aligned specifically to large/ high-complexity clients KCS certified and KCS certified trainer RIGHTANSWERS 2015 7

8. Your Dedicated Team - RightAnswers Support Introductions Jyothi Honnavalli Support Director Manages dedicated support team Drives 24x7x365 Global Technical Support and Customer Service Responsible for post implementation maintenance of customer deployment Escalation Point for Customers KCS Practices V5 Certified RIGHTANSWERS 2015 8

9. Your Dedicated Team - RightAnswers Support Introductions Ben Barresi Cloud Infrastructure Director Manages all Highly Available Global Cloud Infrastructure in the US and Azure Responsible for the Implementation and Support of Client Infrastructure Needs Monitors and Ensures Infrastructure meets or exceeds SLA Requirements RIGHTANSWERS 2015 9