Presentation on theme: "Server Technology Confidential Page 1, June 22,2009 Server Technology Global Services."— Presentation transcript:
Server Technology Confidential Page 1, June 22,2009 Server Technology Global Services
Server Technology Confidential Page 2, June 22,2009 Service Product Lifecycle Plan System Layout & Planning Efficiency Planning Planning for System Customization Technology Based Training Maintain Factory Warranty Escalated Support Extended Warranty Annual Audit System Upgrades Implement Installation Product Based Training Testing Software Integration Vision - Build and execute on a comprehensive service product portfolio that supports the life cycle of cabinet distribution products for the data center.
Server Technology Confidential Page 3, June 22,2009 What Are the Different Service Product Types? Standard Services Considered a service product Follows standard SOW Has standard pricing Uses SKU Scheme for ordering Engineer to Order Service (ETO) Requires custom statement of work (SOW) development by sales engineer, software engineer or engineering Is custom priced Starts as a process then results in product
Server Technology Confidential Page 4, June 22,2009 CDU Installation What is CDU Installation? CDU installation is where we physically install the product into the customers rack What do we do? Inventory and unpack hardware Mount hardware Clean area No training provided
Server Technology Confidential Page 5, June 22,2009 CDU Configuration What is CDU Configuration? CDU configuration is when an STI field technician configures the installed STI CDUs onto the customers network What do we do? System setting Setting desired security Setting User access Set thresholds Set SNMP traps and destinations Testing Orientation user training – 1-2 hours
Server Technology Confidential Page 6, June 22,2009 Sentry Power Manager Basic Integration What is an SPM Basic Integration? SPM Basic Integration is a hardware installation and very general integration and discovery of CDUs on from the customer network onto the SPM appliance What do we do? CDU set up confirmation Installation and set up of SPM appliance Location and cabinet creation Testing Orientation user training – 1-2 hours
Server Technology Confidential Page 7, June 22,2009 Sentry Power manager Complete Integration What is an SPM Complete Integration? SPM Complete Integration is a hardware installation and comprehensive integration which includes customization services for the customer cabinet distribution architecture What do we do? CDU set up confirmation Installation and set up of SPM appliance Location and cabinet creation Set thresholds Create groups and clusters Set up user accounts Testing Training – 1-2 hours
Server Technology Confidential Page 8, June 22,2009 SPM Customization/Upgrade Service SPM Customization SPM Customization allows us to work with you to build customized reporting or integrate the SPM into your specific BMS system. When engineering work is needed to develop additional features for the client we build a custom SOW Firmware Upgrades (CDUs and SPM) Firmware Upgrade allows us to provide an engineer to perform firmware upgrades across your entire hardware installation This ensures your products are at the highest level of product features and ensure efficient performance
Server Technology Confidential Page 9, June 22,2009 Warranty Service Programs Standard Warranty Two years from ship date Phone Support 5x13 Repair and replace once defective product received Power Service Upgrades standard warranty period Cross ship replacement, for 90 days from invoice Phone support 5x13 Premium Power Service Phone Support 7x24 Upgrades standard warranty period Cross ship replacement 48 hour replacement
Server Technology Confidential Page 10, June 22,2009 What makes services succeed? Pre-deployment Deployment Post-deployment Pre-site communication Security review Site Network Advanced scheduling Defined scope of work Overview of work Training Signed documentation Review scope of work objectives Customer Centric survey Goal – Provide world class professional and product based services so our customers can focus on their core business needs.
Server Technology Confidential Page 11, June 22,2009 Capabilities and Focus Industry experienced professionals Our professional engineers have an average of 15 years experience in hardware and software systems Capabilities Safely and comfortably interfaces with systems Identifies and operates within customer environment/systems Effectively utilizes factory training and manual set Steps of Focus Classroom training, provides technical knowledge and understanding of customer environment Hands-on training provides practical operation and maintenance experience