1. On the phone Lesson 10

2. Can I speak to ……….please? This is …… calling Can I leave a message with you? Hang on a minute Can I take a message? I’ll put you through Please hold the line I can’t get through to I think we got cut off Should I ask him to call you back? It must be the wrong number TELEPHONE LANGUAGE

3. Glossary Hang on = wait Hang up = stop the call pass on the message = give to someone Call me/you back = return the call I can’t get through = connect We got cut off = we got disconnected

4. Formality You can use “Hang on” and “Bye” in work conversations Would you take a message? Could you take a message? Can you take a message? Can I call later? May I call later?

5. Re-asking The line is bad Could you say that again? I’m sorry, I didn’t catch that! Could you speak a little more slowly, please? Would you mind/Could you spell that for me, please?

6. Listen. How formal are these conversations? 1 2

7. Homework quiz 1. When you telephone a company the person answering the phone can ask you a question. Which is the correct question? A Who’s calling please? B Who calls? C Who it is? D Who called? http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/1connecting.shtml

8. Homework quiz 2. Which phrase means the same as ‘hang on a moment?’ A Just a second B I’ll put you on C Go ahead D I’m ready

9. Homework quiz 3. Choose the correct word: “Please ……. and I’ll put you through.” A stop B stay C talk D hold

10. Homework Quiz 4. What do you say when you want to connect two people on the telephone? A I’m sending you through B I’m putting you through C I’m calling you through D I’m talking you through

11. Homework Quiz Correct Answers 1 A 2 A 3 D 4 B Look for more on BBC Learning English!

12. Today we have learned: Some typical phrases we use on the phone Some phrasal verbs About formality on the phone How to re-ask on the phone