Presentation on theme: "Unit 2 Breaking News On the Phone. Class Objectives ★ Topics : Scandal ☆ Functions : Introduce a piece of news React to gossip or news ★ Phone conversation."— Presentation transcript:
Class Objectives ★ Topics : Scandal ☆ Functions : Introduce a piece of news React to gossip or news ★ Phone conversation
Contents Warming-up Video review Activity Activity
Lead in questions What are the usual topics in your idle talk?
rumor, gossip and scandal Amy: That’s not big news. There’s a rumor that he’s fallen into debt lately. I’ve heard all sorts of gossip about that. Allen: Hope it won’t become a scandal. Information of uncertain origin passed from one person to another. Conversation about other people’s private life or behavior. An event,person or action offends moral conceptions, which leads to the damage of reputation.
Language Focus 1 This is incredible. 2 Have you ever heard of Nick Crawford ? 3 Well, apparently this conversation took place a while ago. 4 There is a rumor that he has fallen into debt lately. 5 I just can’t believe it. Nick Crawford taking a bribe?
Telling people news or gossip There is a rumor that… Guess what ? You know what? I hear… They say… Listen to this!
Responding to news or gossip Wow! No way! Are you serious? You’re kidding (me) ! I don’t believe it! That’s incredible!
Story Developing One day, when I was about to step into the train, I saw a lady. …
PHONE CONVERSATION Do you know how to handle a phone conversation well? Efficient telephone techniques reflect an efficient organization. If you are in a position where you regularly deal with customers, you need to know how to use telephone properly and effectively to present a good business image. So it’s very important to learn to handle a phone conversation.
How to answer and speak on the phone Answering the phone Good morning/afternoon/evening,***.How may I help you?/How can I help you? *** here. Who’s calling/speaking, please?
Asking for someone Could I speak to John Martin, please? I’d like to speak to John Martin, please. Could you put me through to John Martin, please? Would you please put me through to extension 405?
Putting someone on hold One moment, please. I’ll see if Mr. Jones is available. Hold the line, please. I’m connecting you now. Can you hold on a moment? Hang on for a minute, please. I’ll put you through.