1. RoadTek Improvement System ….managing business opportunities

2. Business Projects unit What is a system? Improvement System components Work Improvement Notes Improvement Opportunity Brief Business Improvement Methodology Outline

3. RoadTek Improvement System Why have a RoadTek Improvement System? Structured, multi-faceted approach to business improvement in RoadTek; Business Improvement and Continuous Improvement; Risk assessment to determine process;

4. Business Improvement Methodology; Business Projects Program; Continuous Improvement Framework; Audit Management Roles and Responsibilities WIN System Improvement system components

5. Tools for Problem Solving WIN system provides an opportunity for problem solving; Variety of tools available, including: Brainstorming Cause and Effect (or Fishbone Diagrams) The Five Why’s

6. Brainstorming Encourages open thinking; Can be structured or unstructured; No idea is criticized. Ever! Ideas are generated in turn, or randomly, until ideas are exhausted; List is reviewed for clarity and any duplicates discarded.

7. Focuses on the content of the problem; Creates a snapshot of the collective knowledge and consensus of a team; Focuses the team on the cause of the problem, not the symptoms. What does it do ? Fishbone Diagrams

8. The Diagram resembles a fishbone; A box (the 'fish head') that contains the statement of the problem at one end; From this box originates the 'fish spine' or the main branch; The major causes become bones attached to the spine; Minor causes are attached in turn to these bones; Fishbone Diagrams (cont’d)

9. 1. Prepare the basic framework of the Fishbone Diagram on a whiteboard or a flipchart Fishbone Diagrams (cont’d) How do I do it ?

10. 2.Define the problem that needs to be addressed and write it in clear and simple terms in the fish head of the diagram Fishbone Diagrams (cont’d) Late Pizza delivery on Fridays

11. 3.Collaboratively define the causes and write these at the tips of the major bones. These headings could be developed through a brainstorming or using 5 Why’s, which focuses on the problem in the fish’s head Fishbone Diagrams (cont’d) Late Pizza delivery on Fridays Machinery / EquipmentPeople MaterialsMethods

12. 4.Tease out the Major Causes by further brainstorming adding these ideas and suggestions to the smaller bones on the diagram. Fishbone Diagrams (cont’d) Late Pizza delivery on Fridays Machinery / EquipmentPeople MaterialsMethods Unreliable cars Small Ovens Drivers get lost Staff don’t turn up Poor handling of large orders Poor Dispatching Running out of ingredients Cars are junks No money for repairs Many new streets High turnover Inaccurate stock take Not trained

13. Can be used in conjunction with Cause and Effect diagrams; Process: Describe the outcome Ask “Why” the outcome has happened Answer the question Ask “Why” another 4 times or until there is no point going on further Questions will result in several possible causes The Five Why’s

14. Exercise

15. Improvement Methodology Business Improvement or Continuous Improvement; Determined by risk assessment; Accessed from Highway 21 homepage.

16. Business Improvement Methodology enables consistent project management of all innovative change projects across RoadTek; Business projects must apply the Business Improvement Methodology;

17. Business Improvement Methodology assists Project Managers to validate and assess the proposed improvement opportunity moves projects from concept to finalisation in a structured and logical manner management able to make informed decisions

21. 1 A new project programming tool is required for implementation across Traffic and PHS it is estimated that the project will cost in the vicinity of 50-100,000 dollars and will require the purchase of a new software application. Resource requirements will be for a team of approx 6 people for six weeks. 2 The process for answering telephones is not working as people keep giving the wrong message. A project is required to review the process identify required improvements and implement across RoadTek, implementation will have to be undertaken by RoadTek staff in local business units.. It is estimated to cost $20,000 and take two people 3 weeks to do. 3 Project non-conformances are being reported haphazardly across RoadTek and it is not possible to do any sort of trend analysis on what data is collected. A systems need to be developed that will allow data that is entered on the project to be automatically rolled up and trend analysis to be undertaken form a central location in Brisbane. It is estimated it will take a team of 3 people six months to investigate, identify a solution and implement the solution. The solution will require a new software application and maybe new hardware and the costing is to hard to estimate. 4 PHS wish to improve the way that they that they dispose of plant as the current method is resulting in plant being stored for moths on end at the end of its viable life. It is expected to take one person 4 months to complete the project and cost around $30,000. 5 The Works Reference Group have identified that the tender system is not working and would like to fix it by finding and implementing an alternative. They have no idea what it will cost or how long it will take.