1. The language of meetings Handouts: Queries and comments Phrases Interrupting, repeating, clarifying

2. Queries and comments handout b) Are you suggesting that we introduce price cuts? c) But surely, you are not saying it is time to phase them out! d) Does this mean that we should consider investing more into new technology? e) Are you telling us that there could be layoffs? f) Do you mean some kind of job-share scheme?

3. g) So, you are saying that we should be spending more on research and development. h) Does this mean that you think we should centralise distribution? i) I hope you are not suggesting that the situation is hopeless.

4. On the reverse: Phrases handout Practice interrupting (Monday handout)

5. Practice asking for repetition and clarification Teamwork: write phrases/sentences asking for rep. write responses

6. Practice asking for repetition/clarification Teamwork: write phrases/sentences asking for rep. write responses Eg. I didn’t catch that. Could you repeat that, please? Sorry, I missed that. Could you say it again,please? Sorry, could you explain what you mean by that? Could you elaborate on that?.... Sure... I said that... No problem. It is... Well, it means that... I am trying to say that....... Work in pairs: A read from RB p 19 B ask for repetition / clarification A respond and repeat....

7. POP QUIZ TIME

8. UNJUMBLE AND ORDER: rearteil lersalhow mercosnu dropucer

9. UNJUMBLE AND ORDER: retailer wholesaler consumer producer

10. DISTRIBUTION CHANNEL Producer Wholesaler/distributor Retailer Consumer

11. DISTRIBUTION CHANNEL Producer Wholesaler/distributor Retailer Consumer → MK, p 66 Agent Own sales force Online(Internet) or telephone or mail order sales

12. Services provided by wholesaler A - For the producersB - For the retailers 1__ Advising them of current market trends 2__ Offering choice of products from many producers 3__ Finishing goods by grading, packing and branding 4__ Reducing transport costs 5__ Making mass production possible by ordering in large quantities → reducing production costs 6__ Supplying small quantities to suit their needs

13. Services provided by wholesaler A - For the producersB - For the retailers 1_A_ Advising them of current market trends 2_B_ Offering choice of products from many producers 3_A_ Finishing goods by grading, packing and branding 4_A_ Reducing transport costs 5_A_ Making mass production possible by ordering in large quantities → reducing production costs 6_B_ Supplying small quantities to suit their needs

14. Services provided by wholsaler For the producer:

15. Services provided by wholsaler For the producer: wholesaler

16. Services provided by wholsaler For the producer: Reducing transport costs wholesaler

17. Services provided by wholsaler For the producer: Reducing transport costs Advising producer of current market trends Finishing goods by grading, packing and branding Making mass production possible by ordering in large quantities → reducing production costs For the retailer: Offering choice of products from many producers Supplying small quantities to suit retailers’ needs → Handout: Ways of selling 2 wholesaler

18. Retailing STORM CLOUDS OVER THE MALL As consumer spending slows, rival strategies are being put to the test ( RB, p 19) Look at the title and subtitle – can you guess what the article is about – ANTICIPATING Read topic sentences to inform your expectations – PREDICTING Read paragraph by paragraph & write a one- sentence summary for each. Underline words & expressions you find interesting