1. MEETINGS MEETINGS SCHEDULE – each group 15 min 14. 3. 8.30 a.m.Clerks 21. 3. 8.30 a.m. Transformers 28. 3. 8.30 a.m. Economists + 1.30 p.m. - 3 new teams 4. 4. 8.30 a.m. Outlaws 11. 4. 8.30 a.m. Sophomores 18. 4. 8.30 a.m. Investors 25. 4. 8.30 a.m. Industrialists 2. 5. 8.30 a.m. Legend: Bold = teams formed = teams have received the assignment (instant agenda) Not bold = teams need to be confirmed More teams to be formed. All teams will receive instant agendas on 21 March.

2. HW check

3. Hw RB 2 – read and do exercises on pp 5-11 Handout: Alternative types of meetings Match types with reasons and get ready to explain which is your favourite type Memo handout: rewrite the memo Optional: read the text on p 12 (RB) Use the following slides to learn faster

4. HW check MEETINGS – vocabulary exercises (R p 6) 2 chairperson 1 agenda 6 item 4 AOB 3 minutes 5 venue 7 consensus 1. a list of subjects to be discussed at a meeting 2. a person who is in charge of a meeting 3. an official written record of what is said and decided at a meeting 4. an abbreviation for “any other business” 5. a place where a meeting is held 6. one of the subjects to be discussed at a meeting, written on the agenda 7. agreement between all the people at a meeting

5. Match the nouns to the verbs to get collocations (R p 6) agenda meeting minute-taker minutes consensus circulate an/the minutesreach a/--- consensus draw up agenda appoint a/the minute-taker schedule put offtake the/--- minutes cancel a/the meeting attend chair

6. A: Hi, John. Do you know that Louise wants to sazvati sastanak for tomorrow? B: Really? What’s on the dnevni red? A: Staff lateness again, I’m afraid. And the second točka je razno, of course. B: What about the mjesto održavanja sastanka? A: Your office, I checked. 9 a.m. B: Oops. Will she predsjedati sastankom? A: Yes, as usual. But she told me you would be the zapisničar. B: Me? Voditi zapisnik?

7. A: Hi, John. Do you know that Louise wants to call a meeting for tomorrow? B: Really? What’s on the agenda? A: Staff lateness again, I’m afraid. And the second item is AOB, of course. B: What about the venue? A: Your office, I checked. 9 a.m. B: Oops. Will she chair the meeting? A: Yes, as usual. But she told me you would be the minute-taker. B: Me? Taking minutes?

8. A: Yes, Sandy is on a sick leave, so she had to odrediti novog zapisničara. B: All right then. I just hope there will be a konsenzus on what needs to be done. A: Me too. And I hope she won’t odgoditi sastanak again. B: You never know. See you then. A: See you.

9. A: Yes, Sandy is on a sick leave, so she had appoint the new minute-taker. B: All right then. I just hope there will be a consensus on what needs to be done. A: Me too. And I hope she won’t postpone the meeting again. B: You never know. See you then. A: See you.

10. HW cont. Handout: Alternative types of meetings Match types with reasons and get ready to explain which is your favourite type Memo handout: rewrite the memo Optional: read the text on p 12 (RB) Use the following slides to learn faster

11. Meetings - review → handout 1 Does it help? → HANDOUT, ex 1 agendaapologiescasting vote chairpersonconsensusitems minutesarisingcirculateconduct

12. Asking for clarification... Handout Queries and comments

13. b) Are you suggesting that we introduce price cuts?

14. c) But surely, you are not saying it is time to phase them out!

15. b) Are you suggesting that we introduce price cuts? c) But surely, you are not saying it is time to phase them out! d) Does this mean that we should consider investing more into new technology?

16. b) Are you suggesting that we introduce price cuts? c) But surely, you are not saying it is time to phase them out! d) Does this mean that we should consider investing more into new technology? e) Are you telling us that there could be layoffs?

17. b) Are you suggesting that we introduce price cuts? c) But surely, you are not saying it is time to phase them out! d) Does this mean that we should consider investing more into new technology? e) Are you telling us that there could be layoffs? f) Do you mean some kind of job-share scheme?

18. g) So, you are saying that we should be spending more on research and development.

19. h) Does this mean that you think we should centralise distribution?

20. g) So, you are saying that we should be spending more on research and development. h) Does this mean that you think we should centralise distribution? i) I hope you are not suggesting that the situation is hopeless.

21. Practice asking for repetition and clarification Teamwork: –write phrases/sentences asking for repetition and clarification –write responses

22. Practice asking for repetition/clarification Teamwork: –phrases/sentences asking for repetition / clarification –responses Eg. I didn’t catch that. Could you repeat that, please? Sorry, I missed that. Could you say it again,please? Sorry, could you explain what you mean by that? Could you elaborate on that?.... Sure... I said that... No problem. It is... Well, it means that... I am trying to say that....... Work in pairs: A read from RB p 19 B ask for repetition / clarification A respond and repeat....

23. MINUTES → RB, p 14 Identify and match the recorded details with any of the following: venue of next meetingdateduration placetimeparticipants action points deadlines issues discusedtime of next meeting decisions madeassignments

24. UNJUMBLE AND ORDER: rearteil lersalhow mercosnu dropucer

25. UNJUMBLE AND ORDER: retailer wholesaler consumer producer

26. DISTRIBUTION CHANNEL Producer Wholesaler/distributor Retailer Consumer

27. DISTRIBUTION CHANNEL Producer Wholesaler/distributor Retailer Consumer → MK, p 66 Agent Own sales force Online(Internet) or telephone or mail order sales

28. Services provided by wholesaler A - For the producersB - For the retailers 1__ Advising them of current market trends 2__ Offering choice of products from many producers 3__ Finishing goods by grading, packing and branding 4__ Reducing transport costs 5__ Making mass production possible by ordering in large quantities → reducing production costs 6__ Supplying small quantities to suit their needs

29. Services provided by wholesaler A - For the producersB - For the retailers 1_A_ Advising them of current market trends 2_B_ Offering choice of products from many producers 3_A_ Finishing goods by grading, packing and branding 4_A_ Reducing transport costs 5_A_ Making mass production possible by ordering in large quantities → reducing production costs 6_B_ Supplying small quantities to suit their needs

30. Services provided by wholsaler For the producer:

31. Services provided by wholsaler For the producer: wholesaler

32. Services provided by wholsaler For the producer: –Reducing transport costs wholesaler

33. Services provided by wholsaler For the producer: –Reducing transport costs –Advising producer of current market trends –Finishing goods by grading, packing and branding –Making mass production possible by ordering in large quantities → reducing production costs For the retailer: –Offering choice of products from many producers –Supplying small quantities to suit retailers’ needs → Handout: Ways of selling 2 & Retail outlets wholesaler

34. Types of retail outlets 1 market stalls2 vending machines 3 mobile shop4 independent retailers 5 multiple (chain) stores 6 department stores 7 supermarkets, hypermarkets 8 shopping malls 9 discount stores 10 convenience stores Sayings: 1a, 2c, 3d, 4f, 5b, 6e BREAK

35. Retailing STORM CLOUDS OVER THE MALL As consumer spending slows, rival strategies are being put to the test ( RB, p 19) Look at the title and subtitle – can you guess what the article is about – ANTICIPATING Read topic sentences to inform your expectations – PREDICTING Read paragraph by paragraph & write a one- sentence summary for each. Underline words & expressions you find interesting

36. SUPPLY THE RIGHT WORD: ___________ is the business of selling large quantities of goods at low prices to other businesses, rather than to the general public.

37. SUPPLY THE RIGHT WORD: I can get the goods wholesale. He sells bananas (by) wholesale. He’s a wholesaler. It’s a wholesale price. Robu mogu nabaviti u veleprodaji. Prodaje banane u veleprodaji. On je trgovac na veliko. To je veleprodajna cijena. Wholesaling is the business of selling large quantities of goods at low prices to other businesses, rather than to the general public. TRANSLATE

38. Retailing FINISH THE LINE… The retailer buys goods or products in large quantities from… manufacturers or importers, either directly or through a … wholesaler, and then sells individual items or small quantities to … the general public or end users, usually in.. a shop.

39. TRANSLATE To je maloprodajna cijena. On prodaje olovke na malo. Ovaj dućan bavi se maloprodajom knjiga. Knjiga se prodaje po maloprodajnoj cijeni od 50 c. Njegovo iskustvo u maloprodaji uključuje upravljanje određenim brojem dućana. Tijekom recesije maloprodaja trpi. Lutka će se u maloprodaji prodavati za ca 5 EUR. It’s a retail price. (adj.) He sells pencils retail.(adv) This shop retails books. (v.) The book retails at 50 cents. (v.) His experience in retail includes managing a number of shops. (n.) The retail trade is suffering during recession. (adj.) The doll will retail for about EUR 5. (v.)

40. Report Writing

41. What is a report? A written statement prepared for... the benefit of others describing... what has happened or a state of affairs, normally based on... investigation / research or experience. Briefly: factual, formal, not a letter → RB, p 13 – Read about GENERAL FEATURES

42. Example: REPORT ON UK RETAIL INDUSTRY Study sample report, R p 14 Does it seem familiar? Match the paragraphs of Storm clouds over the mall (p 19) to the sample report (p 14)! Teamwork – share your impressions about layout - structure style language – phrases content

43. Formal considerations LANGUAGE (register & style) LAYOUT – STRUCTURE USEFUL PHRASES

44. THE REGISTER – level of formality Depends on the target reader Almost always FORMAL No colloquial phrases! No contractions (don't, haven't, 'cos..)! Avoid phrasal verbs (pick up, set up, etc.) THE STYLE ACCURATE - true facts, precise, refer to sources CLEAR AND CONCISE – avoid repetition, long sentences, unnecessary detail OBJECTIVE NO: bias, emotional words, I,I,I USE: passive, reporting structures & narrative tenses (Past Simple, Past Perfect, Past Continuous)

45. THE LAYOUT Start with a TITLE Use CLEAR HEADINGS Each SECTION its own PARAGRAPH. Use NUMBERS (1) or BULLETS () Companies often have their own format of standard reports and do not completely follow the structure presented below. → R, p 13 – STRUCTURE → R, p 15-16 → Handout: structure + Staff lateness report BREAK

46. Report __ staff lateness Terms of Reference Procedure ____________ staff members were surveyed about: 1. Their ___________ of transport 2. _______ taken to get to work 3. ___________ encountered

47. Report __ staff lateness Terms of Reference Procedure Twenty-four staff members were surveyed about: 1. Their method of transport 2. Time taken to get to work 3. Problems encountered

48. Findings 1 All ______ are late at least ______ every two weeks. 2 Fifteen members of staff use the __________, three use the bus and ____ travel by car. 3 ____________ time varies between 20 minutes and _____ hour. 4 All staff members ____________ problems. (i) Delays on the Underground are due to: a) ________ problems b) __________ work c) Over _ _ _ _ _ ing d) Poor train ____________ (ii) Members of staff who use the bus experienced _______ due to ____________. (iii) Members of staff who travel by ______ experienced delays due to _______ jams and ________ problems.

49. Conclusions 1 2 3 Recommendations

50. Useful phrases, RB p 17 And more... copy those you find useful under the appropriate heading in your Reader, p 17

51. This report aims to…/sets out to… This report aims to…/sets out to… The aim/purpose of this report is to… The aim/purpose of this report is to… The aim of this report is to recommend/analyse/give feedback on... The purpose of this report is to analyse the results of... The report looks at some of the problems based on information provided by... This report will consider/ examine/compare/comment on/explain... The report is intended to assess/evaluate/outline... This report is based upon… This report is based upon… The report was requested by XY. The report was requested by XY. The report is to be submitted by 9 January 2007. The report is to be submitted by 9 January 2007. USEFUL PHRASES to present _________

52. This report aims to…/sets out to… This report aims to…/sets out to… The aim/purpose of this report is to… The aim/purpose of this report is to… The aim of this report is to recommend/analyse/give feedback on... The purpose of this report is to analyse the results of... The report looks at some of the problems based on information provided by... This report will consider/ examine/compare/ comment on/explain... The report is intended to assess/evaluate/ outline... This report is based upon… This report is based upon… The report was requested by XY. The report was requested by XY. The report is to be submitted by 9 January 2007. The report is to be submitted by 9 January 2007. USEFUL PHRASES for Terms of reference

53. Useful phrases to present __________ The data were collected/gathered from the following sources: The data were collected/gathered from the following sources: 1. 2. 3. The findings are based on a questionnaire that was sent to... Most employees were in favour of...

54. Useful phrases to present Procedure The data were collected/gathered from the following sources: The data were collected/gathered from the following sources: 1. 2. 3. The findings are based on a questionnaire that was sent to... Most employees were in favour of...

55. Useful phrases to present _________ It was found that… It was found that… The following points summarize our key findings: The following points summarize our key findings: The key findings are outlined below: The key findings are outlined below:

56. Useful phrases to present Findings It was found that… It was found that… The following points summarize our key findings: The following points summarize our key findings: The key findings are outlined below: The key findings are outlined below:

57. Useful phrases to present _________ It was decided/agreed that… It was decided/agreed that… It is clear that… It is clear that… No conclusions were reached regarding… No conclusions were reached regarding… In general/In short,... To sum up/All in all... Taking everything into account All things considered,...

58. Useful phrases to present Conclusions It was decided/agreed that… It was decided/agreed that… It is clear that… It is clear that… No conclusions were reached regarding… No conclusions were reached regarding… In general/In short,... To sum up/All in all... Taking everything into account All things considered,...

59. Useful phrases to present __________ It is suggested /proposed/ recommended that… It is suggested /proposed/ recommended that… We (strongly) recommend that… We (strongly) recommend that… It is essential to… It is essential to… In view of this, I (would) recommend/suggest (that)... It could be recommended for the following reasons... Both... and... would be most valuable/of utmost importance for... Neither of the previously mentioned solutions are recommendable/advisable...

60. Useful phrases to present Recommendations It is suggested /proposed/ recommended that… It is suggested /proposed/ recommended that… We (strongly) recommend that… We (strongly) recommend that… It is essential to… It is essential to… In view of this, I (would) recommend/suggest (that)... It could be recommended for the following reasons... Both... and... would be most valuable/of utmost importance for... Neither of the previously mentioned solutions are recommendable/advisable...

61. SIGNALLING The following areas of concern have been highlighted. The following areas of concern have been highlighted. There are a number of reasons for… There are a number of reasons for… There are several factors which affect… There are several factors which affect… A further factor is … A further factor is … This raises a number of issues… This raises a number of issues… As might have been expected,… As might have been expected,… Contrary to expectations,… Contrary to expectations,…

62. INTRODUCING OTHER PEOPLE'S OPINIONS They were universally criticized as... It was felt/assumed that... Many people believe... Some people claim/argue/believe... It was unanimously agreed that... There was general agreement that...

63. Close your resource banks and...... complete a report! → Handout: Report on UK retail industry in 2005 HW: Write the full report on staff lateness using the outline from the handout “structure” and phrases from p 17

64. Before writing a report... ask yourself: What have I been asked to do? give information evaluate something make suggestions or recommendations Who is this report for? Who are target readers? What specific areas do I need to cover? What factual information do I need to present? What are my general opinions on the result? What particular recommendations do I wish to make? (Am I in the position to make any?)