1. Welcome to the Riverside Coach Quarterly Meeting

2. 2 Introductions Who’s here? Name Favorite Sport

3. 3 Topic Review Education Participation Education Communication Participation Education Communication

4. 4 Participation

5. 5 Using the website Quarterly Coach Newsletter Receiving FAQs by email Setting up email groups Participation What worked? What didn’t?

6. 6 Education

7. 7 Release 1—In More Detail: –Includes the Office Administration components of C-IV Offices, Units and positions that allow the functions of the C-IV system to work Staff information, including all users of the system and their Security Access Profiles –Security Access Profiles are detailed and can be customized to include specific access to areas and pages of the system. –Includes the Service Providers (including Internal Service Providers) Education Implementation Schedule Update

8. 8 Release 1—In More Detail: Who are the Release 1 users? Who will be trained? All Supervisors and Managers Resource Databank Maintainers –From GAIN, ICCM, Fiscal, Child Care, IT, Human Resources –Total users = 369 (this is 18 % of C-IV’s total users in Riverside) Courses include: –System Navigation –Security Rights Administration –Office Administration –Resource Databank Administration Courses range from 6-9 hours each Training team just completed testing of these training courses, using individuals from all four counties. Education Implementation Schedule Update

9. 9 Implementation Timeline Nov. 2003 – March 2004 Jan July October Jan April Infrastructure Computers, Networks, and Servers and “Preparing for Your C-IV Journey” Change Discussion Guide Rollout Training/Conversion/ Implementation R1 Supervisors and Resource Databank Maintainers only Training/Conversion R2 Release 2& 3 Implementation Case Management, Eligibility/ Benefit Calculation, Employment Services Benefit Issuance, Interfaces, Reports, QA/QC and Utilities Training R3 20032004 JulyOctober March 2004 – June 2004 May 2004 - July 2004 July 5, 2004 April March 2004 July 2004

10. 10 For every C-IV System page, there will be a corresponding page of online help Each online help page will contain: –The Purpose of the C-IV System page –How To’s on the page –Descriptions of what users see on the page (e.g., buttons, text fields, dropdown boxes) Training: Online Help Demo Education

11. 11 Online Help Demo Link Education

12. 12 Line Staff Demo Feedback Education Communication Remember the Coach’s two Roles? Line Staff Demonstrations were held from August-November of this year. Over 1171 staff attended sessions in all offices Half of attendees had heard of C-IV only 1 or 2 times Only 33% had visited the C-IV Website By the end of demo, 99% said they understood what C-IV was What did you hear when staff came back?

13. 13 Tic-Tac-Toe Game

14. 14 Communication

15. 15 Change Discussion Guides A guide to: - Prepare County Staff for successful implementation of the C-IV system -Help Managers and Supervisors describe process changes to members of their team Guides will be distributed October 2003, two months prior to R1 training. Guides will be distributed by Managers or Supervisors. Supervisors will receive CDGs in Leadership Series III. Communication

16. 16 Change Discussion Guides Updates Updated based on County User Group and Coach comments Requests included: –Easier to read, simple language –Friendlier feel –More graphics –Logical flow Communication

17. 17 Additional CDG Updates Communication Change Discussion Guide Sample

18. 18 What’s Next?

19. 19 The Internet/Intranet Survey The Internet/Intranet Navigational Skills Surveys were distributed during line staff demonstration meetings –Some staff members have not completed a survey Goal: To identify all staff who should take the basic Internet/Intranet Navigational Skills training, we need to collect surveys from all Students. Coaches will collect the missing surveys and return them to their Training Coordinator, Rocio Aguiniga.

20. 20 Directions 1.Locate your name on the Survey Follow-Up list. 2.Count the number of team members you have on the list, take that number of surveys with you today 3.Distribute surveys to all your team members who are on the list. 4.Explain to your team members the purpose of the survey and how to complete it. 5.Return the surveys to Tena Wallner, Using Green routing slip, check Program Technology. If using inter-county mail, at Mail stop 3720. 6.All surveys must be returned by February 14 th. Thank you!!!

21. 21 Homework Distribute Internet/Intranet survey Continue to answer questions about C-IV Watch for changes to the Website

22. 22 Questions? Participation, Education, Communication Thank you for attending. Please complete the evaluation before leaving. We will see you in May.