1. Powered by CPNY Contractor Training Needs Survey 19 November 2015

2. Powered by Survey carried out July/August 2015 59 (39%) out of 152 Total Responses Training Needs Survey /14 = 38% /23 = 70% /26 = 38% /29 = 48% /60 = 23%

3. Powered by Q3: Flu Vaccination Training (annual) Answered: 59 Skipped: 0 How many pharmacists require flu training in your pharmacy? 57 pharmacists identified as needing annual flu training from the responses received We could conservatively assume that at least 100 pharmacists would require this training to take into account the 61% of contractors who didn’t complete the survey

4. Powered by Q4: Flu Vaccination Refresher Answered: 59 Skipped: 0 56% of contractors did not feel this training was necessary, however, 44% of contractors would like this training to be made available (for 45 pharmacists) How many pharmacists require flu refresher training in your pharmacy?

5. Powered by Q5: Inhaler Techniques/COPD (all devices) Answered: 59 Skipped: 0 79% of respondents thought that one or more pharmacists would require this training, as well as being seen as beneficial to a great many technicians and counter/dispensing staff How many pharmacists, technicians and counter/dispensing staff require Inhaler/COPD training?

6. Powered by Q5: Inhaler Techniques/COPD (all devices) Answered: 59 Skipped: 0 Breakdown of staff requiring training: 70 pharmacists, 47 technicians, 66 counter/dispensing staff. Total of 183 from the 39% of contractors who responded alone, so this number could be estimated at around 400 for all contractors.

7. Powered by Q6: EPS & Repeat Dispensing Answered: 59 Skipped: 0 78% of contractors felt that one or more pharmacists could benefit from Electronic Prescription and Repeat Dispensing training 67% felt that technicians require training 71% felt that counter and dispensing staff require training How many pharmacists, technicians and counter/dispensing staff require EPS training?

8. Powered by Q6: EPS & Repeat Dispensing Answered: 59 Skipped: 0 A great need for this training identified amongst contractors. Total numbers from the 39% of respondents: 73 pharmacists, 62 technicians and 91 counter/dispensing staff. In total, 226 members of staff identified as benefiting from further training.

9. Powered by Q7: Dermatology - Skin conditions and sun awareness Answered: 59 Skipped: 0 76% of contractors considered that one or more pharmacists would benefit from this training 64% that technicians would benefit 73% that counter/dispensing staff would benefit How many pharmacists, technicians and counter/dispensing staff require Dermatology training?

10. Powered by Q7: Dermatology - Skin conditions and sun awareness Answered: 59 Skipped: 0 Totals: 63 pharmacists, 47 technicians, 89 counter/dispensing staff (199 in total).

11. Powered by Q8: Consultation Skills for Pharmacy Practice Answered: 59 Skipped: 0 74% of contractors felt that this training was required How many pharmacists, technicians and counter/dispensing staff require Consultation Skills training?

12. Powered by Q8: Consultation Skills for Pharmacy Practice Answered: 59 Skipped: 0 Totals: 66 pharmacists, 36 technicians, 46 counter/dispensing staff (total of 148).

13. Powered by Q9: Safeguarding Children and Vulnerable Adults Answered: 59 Skipped: 0 83% of contractors would like one or more pharmacists to receive this training This area of training was identified as being highly sought after How many pharmacists, technicians and counter/dispensing staff require Safeguarding Children & Vulnerable Adults training?

14. Powered by Q9: Safeguarding Children and Vulnerable Adults Answered: 59 Skipped: 0 Totals: 75 pharmacists, 52 technicians, 87 counter/dispensing staff (total of 214).

15. Powered by Q10: Medicines Optimization - Diabetes management and community pharmacy Answered: 59 Skipped: 0 86% of contractors thought that one or more pharmacists would benefit from this training How many pharmacists, technicians and counter/dispensing staff require Medicines Optimization training?

16. Powered by Q10: Medicines Optimization - Diabetes management and community pharmacy Answered: 59 Skipped: 0 Totals: 78 pharmacists, 44 technicians, 58 counter/dispensing staff (total of 180).

17. Powered by Q11: Undertaking MOT Health Checks Answered: 59 Skipped: 0 High demand for this training - 83% of contractors felt that this training was needed How many pharmacists, technicians and counter/dispensing staff require MOT Health Checks training?

18. Powered by Q11: Undertaking MOT Health Checks Answered: 59 Skipped: 0 Totals: 76 pharmacists, 41 technicians, 64 counter/dispensing staff (total of 181)

19. Powered by Other Training Needs Identified by Contractors Type of Training No. of Contractors requested by: Emergency Hormonal Contraception (EHC)8 Smoking Cessation5 Minor Ailments Scheme3 Needle Exchange/Drug User2 Children’s Health2 Weight Management2 Dressings & Catheters1 Foot Care1 Anticoagulation Innovations1 First Aid1 Pharmoutcomes1 Head Lice1 Dementia1 Palliative Care1 Review of POMs (pharmacy order mgt system)1 Disability Discrimination Assessments1 Inspection Preparation1 Supporting Cancer Patients1 Supporting Patients after Stroke1 Mental Health/Depression Support1 Seasonal Conditions e.g. Hayfever1 Conjunctivitis Variants and Treatment1 Use of OTC (over the counter) drugs in pregnancy1 Transfer of Care (hospital to home)1

20. Powered by Additional Comments made by Contractors “More events in Skipton/Harrogate would be useful” “As part of Boots, we get all training provided in-house” “Training needs to be local” “A regular training plan would be useful” “Start time of courses too early - 7pm too early, needs to be 7.30pm” “Need ETP training specific to computer system”

21. Powered by Conclusions There is a requirement for all the types of training covered in the survey, but requested from highest to lowest (based on total number of staff requiring the training) is as follows: 1.EPS (Planned early New Year) 2.Safeguarding Children and Vulnerable Adults 3.Dermatology 4.COPD (Recently completed) 5.MOT Health Checks 6.Medicines Optimisation 7.Consultation Skills 8.Annual Flu Training (Offer every year) 9.Refresher Flu Training (Offer every year) Compared to all the other areas of training, it would appear that contractors are already fairly happy with the level of flu training already available. Contractors have identified 24 other types of training, the main ones being in the areas of EHC, smoking cessation and minor ailments. The times and locations of training need to be considered carefully, as this seems to be a concern for many contractors. A new policy of training not starting until at least 7pm has now been introduced. PROPOSAL - develop a training plan initially for Safeguarding Children and Vulnerable Adults in each CCG location, funded pharma if possible.