1. Hans Pruim Chief Business Partnerships and Information Services Small and Medium Enterprises Branch UNIDO

2. UNIDO and TELEWORK

3. Baku, 5 February 2004 - 3 UNIDO in brief UN specialized agency for ind. development Assisting developing countries with technical coop programmes Mainly governmental and institutional level Staff on board: 600 Regular budget (2 y): $ 135 m Technical cooperation delivery (2 y): $ 170 m Focus on SMEs

4. Baku, 5 February 2004 - 4 UNIDO Networks 16 Investment and Technology Prom Offices 35 Field Offices 29 National Cleaner Production Centres 55 Subcontracting and Partnership Exchanges 8 International Technology Centres Vienna

5. Baku, 5 February 2004 - 5 Importance of SMEs Driving force of industrial development SMEs – support up to 80% employment Employment > income > poverty alleviation Main target group for UNIDO UNIDO e-business support for SMEs

6. Baku, 5 February 2004 - 6 UNIDO e-business support Capacity building for national information networking - One-stop-shop –To provide value added information services on markets, technologies and business opportunities –To provide cost-effective Enterprise Internet Solutions –Central Support office with extension to rural areas (tele/info centers)

7. Baku, 5 February 2004 - 7 Type of OSS services Information –information brokering, business intelligence, technology sourcing/transfer ICT Training –corporate training, SME applications Enterprise Internet Solutions –web consulting, e-commerce, intranet/ extranet, web/database hosting, telework facilitation E-services for e-trust and e-security

8. E-business support ICT-support TELEWORK support

9. Information support E-business partnerships ICT ProducersICT Users Linkages with UNIDO programmes E-business support ICT-support

10. Information support E-business partnerships ICT ProducersICT Users Sustainable BRCs for value-added info services Business Process Outsourcing Strengthening SME information systems Security awareness and Registration Authority District Business Resource Centres National secure E- Procurement and E- trade portals Linkages with UNIDO programmes E-business support ICT-support

11. Information support E-business partnerships ICT ProducersICT Users Software development (best practices) Training for SMEs SME Application Providers Open Source Software Subcontracting for ICT products Linkages with UNIDO programmes E-business support ICT-support

12. Information support E-business partnerships ICT ProducersICT Users Sustainable BRCs for value-added info services Business Process Outsourcing Software development (best practices) Training for SMEs Strengthening SME information systems Security awareness and Registration Authority SME Application Providers Open Source Software District Business Resource Centres National secure E- Procurement and E- trade portals Subcontracting for ICT products TELEWORK Linkages with UNIDO programmes E-business support ICT-support

13. Baku, 5 February 2004 - 13 UNIDO support for TELESOL project and follow-up National need assessment studies to include telework potential Promotion of telework tools –E-readiness software (in Russian) –Use of Open Source Software (cost effective building blocks, less virus infection, localizing) Telework network/infrastructure –www.unido.org/spx for telework opportunities –Security and trust infrastructure

14. Baku, 5 February 2004 - 14 Hans Pruim pruim@unido.org www.unido.org/en/doc/18761