1. Knowledge Audit Baseline assessment/inventory Consultative in approach
Seeking analysis and ideas
Identifies owners, users, uses and assets
Process of:
Identification (what information & how coded)
Ownership (who responsible for info & coordination)
Cost & Value (identify costs & benefits)
Development (feedback and ideas for increasing value)
Exploitation (analysis of best ways to maximise value)
Avoid organisational amnesia – be systematic (Dalkir)
Willard

2. Knowledge Audit Audit what, who how and where
Consider behaviours and culture (e.g. respect and openness), infrastructure (e.g. IT and hard systems) and processes (business processes to support the knowledge cycle and people’s involvement)
Audit
Description
What
Analysis of type, range and location of knowledge and expertise
Who
Accessibility to creators, producers, holders and conduits to knowledge
How
Understanding of core processes, procedures and activities where knowledge is created , used or lost
Where
Appreciation and support for formal and informal communities within and around where knowledge resides, grows and flourishes

3. Knowledge Audit Typical KM techniques to look for:-
CoP, study groups, conferences, seminars, workshops, special intiatives (e.g. lunch & learn), CEO roadshow, Intranet, Internet, education and training, libraries, best practice guides, reports, information alerts and updates, meetings, coaching, briefings, charitable events, away days etc.
Results of KM audit
Current position (facts and assessment)
Summary of issues
Future options/areas for improvement
Preferred options (informing KM Strategy)
Gap Analysis (implies clarity of desired future state)
KM Tools

4. Knowledge Audit Knowledge Development Knowledge Exploitation
What is our knowledge vision?
How do we support the creation of new knowledge?
How do we make sure that our available knowledge is used to solve business tasks?
What platform can be created to support knowledge exchange?
Knowledge Identification
Knowledge Measurement & Communication
What kind of knowledge do we have?
Where is knowledge located?
How do we communicate the values of our knowledge to external stakeholders?
How do we measure our performance in our KM activities?