2. The Redemption of Superannuation Funds Presented by

3. Session Objectives Explain the Seven Steps of the Superannuation Redemption Process Demonstrate the screens on the ASGARD Production System (APS) which verify each step of the Superannuation Redemption Process. Learning Outcomes By the end of this session participants will be able to; Describe the Seven Step of the Superannuation Redemption Process Define the APS screens which reflect each of the seven steps of the Superannuation Redemption Process

4. Session Plan Evaluation, Summary & Close5 Question & Answer Forum5 Activity 410 Activity 310 Activity 210 Steps 5 to 7 - Actualised, Manual Authorisation & Finalised15 Break10 Steps 1 to 4 - Registraion, Eligibility, Hold & Redeeming25 Activity 110 Redepmtion of Superannuation Funds - Seven Step Process15 Welcome, Objectives and Session Plan5 SubjectMinutes

5. Redemption of Superannuation Funds ** 3. Hold - The request for more information from an Investor so as to prove that they are eligible to access their Superannuation funds 1. Registration 6. Manual Authorisation 5. Actualised 7. Finalised 4. Redeeming ** 3. Hold Seven Step Process 2. Eligibility 5. Actualised - The requested sum (dollar amount) of Superannuation funds is completely converted from Managed Funds & Shares into cash 4. Redeeming - The process of converting Managed Funds & Shares (Investor assets) into cash 6. Manual Authorisation - The preparation of Bank Files/Cheques so that funds held in cash can be transferred to the Investor 2. Eligibility - The process of ensuring that an Investor has provided sufficient information which proves that they are eligible to access their Superannuation Funds 1. Registration - The data entry of the redemption request details into the APS 7. Finalised - The redeemed funds and attached correspondence are forwarded to the Investor ** Step 3 (Hold) is to be omitted if the Investor has proved themselves eligible to access their funds in Step 2 (Eligibility)

6. Activity 1 Registration - The data entry of the redemption request details into the APS Eligibility - The process of ensuring that an Investor has provided sufficient information proving that they are eligible to access their Superannuation Funds Hold - The request for more information from an Investor so as to prove that they are eligible to access their Superannuation funds Redeeming - The process of converting Managed Funds & Shares (Investor assets) into cash Manual Authorisation - The preparation of Bank Files/Cheques so that funds held in cash can be transferred to the Investor Actualised - The requested sum (dollar amount) of Superannuation funds is completely converted from Managed Funds & Shares into cash Finalised - The redeemed funds and attached correspondence are forwarded to the Investor Here are the seven steps of the Superannuation Redemption Process. You may have noticed that they are not in their correct sequential order. Place the steps in their correct sequential order and record your answers on page 6 of your participant notes 3. Hold 1. Registration 6. Manual Authorisation 5. Actualised 7. Finalised Seven Step Process 2. Eligibility

7. 1. Registration 2. Eligibility 6. Manual Authorisation 5. Actualised 7. Finalised 4. Redeeming 3. Hold 1. Registration - The data entry of the redemption request details into the APS Client Name & Account Number Exit Type; Drawdown or Closure Date Investor signed the Redemption Form Total Amount Requested. Only required if Drawdown The following details are extracted from Investor Redemption Form and entered into the APS The remainder of the details on this screen automatically populate on the APS This includes the Exit Status R REGISTRATION Exit Status

8. 2. Eligibility 1 Registration 2. Eligibility 6. Manual Authorisation 5. Actualised 7. Finalised 4.Redeeming 3. Hold 2. Eligibility - The process of ensuring that an Investor has provided sufficient information which proves that they are eligible to access their Superannuation Funds If the Investor states that they are Retired on their Redemption form, then they are Eligible to redeem their funds. The Exit Reason is stated as RT - Retirement on the APS In this instance the Superannuation Redemption Request proceeds to Step 4 - Redeeming If the Investor does not state that they are Retired on their Redemption form, then the Superannuation Redemption Request proceeds to Step 3 - Hold Exit Reason Retirement

9. 3. Hold 1. Registration 2. Eligibility 6. Manual Authorisation 5. Actualised 7. Finalised 3. Hold 4. Redeeming 3. Hold - The request for more information from an Investor so as to prove that they are eligible to access their Superannuation funds If the Investor has not stated that they are Retired on their form, the Superannuation Redemption Request Exit Status is shown as H HOLD on the APS When the Investor forwards proof that they are Retired to ASGARD, the Superannuation Redemption proceeds Step 4 - Redeeming Exit Status

10. 4. Redeeming 1. Registration 2. Eligibility 6. Manual Authorisation 5. Actualised 7. Finalised 3. Hold 4. Redeeming 4. Redeeming - The process of converting Managed Funds & Shares (Investor assets) into cash This Step is reflected by the Exit Status of R REDEEMING on the APS Exit Status

11. 5. Actualised 1. Registration 2. Eligibility 6. Manual Authorisation 7. Finalised 4. Redeeming 3. Hold 5. Actualised 5. Actualised - The requested sum (dollar amount) of Superannuation funds is completely converted from Managed Funds & Shares into cash This Step is reflected by the Exit Status of A ACTUALISED on the APS A report is run each day which identifies the Superannuation Redemption Requests that are Actualised These requests proceed to the Manual Authorisation Step Exit Status

12. 6. Manual Authorisation 1. Registration 2. Eligibility 6. Manual Authorisation 5. Actualised 7. Finalised 3. Hold 4. Redeeming 6. Manual Authorisation - The preparation of Bank Files/Cheques so that funds held in cash can be transferred to the Investor The APS reflects an Exit Status of M MANUAL AUTHORISATION whilst the Cheque/Bank Files are being prepared Exit Status

13. 7. Finalised 1. Registration 6. Manual Authorisation 5. Actualised 7. Finalised 4. Redeeming 3. Hold 2. Eligibility 7. Finalised - The redeemed funds and attached correspondence are forwarded to the Investor The APS reflects an Exit Status of F FINALISED when Redemption Payment Correspondence is forwarded to the Investor Exit Status

14. Activity 2 Answer the following questions by referring to the below-mentioned APS screen. Record your answers on Page 15 of your Participant Notes. 1 What is the Exit Status of this Superannuation Redemption Request? 2 What is the name and account number of this Client/Investor? 3 When was the Superannuation Redemption Request received into ASGARD? 4 Is this Superannuation Redemption Request a Drawdown or Closure payment?

15. Activity 2 Answers 1 What is the Exit Status of this Superannuation Redemption Request? Registration 2 What is the name and account number of this Client/Investor? Name: Miss Michelle A Glass Account Number: 5556667 3 When was the Superannuation Redemption Request received into ASGARD? 23/04/2004 4 Is this Superannuation Redemption Request a Drawdown or Closure payment? Closure Payment

16. Activity 3 Answer the following questions by referring to the below-mentioned APS screen. Record your answers on Page 17 of your Participant Notes. 1 What is the Exit Status of this Superannuation Redemption Request? 2 The next step in the Superannuation Redemption Process for this payment will be A Step 3 - Hold B Step 2 - Eligibility C Step 4 - Redeeming D Step 5 - Actualised

17. Activity 3 Answers 1 What is the Exit Status of this Superannuation Redemption Request? Eligibility 2 The next step in the Superannuation Redemption Process for this payment will be A Step 3 - Hold B Step 2 - Eligibility C Step 4 - Redeeming D Step 5 - Actualised

18. Activity 4 Indicate the Exit Status that is displayed on each of the APS screens Record your answers on Page 19 of your Participant Notes. Screen 1 Screen 2 Screen 3 Screen 4

19. Activity 4 Answers Screen 1 Screen 2 Screen 3 Screen 4 Redeeming Actualised Manual Authorisation Finalised

20.  Describe the Seven Step of the Superannuation Redemption Process  Define which ASGARD Production System (APS) screens reflect each of the seven steps of the Superannuation Redemption Process Learning Outcomes - Revisited By the end of this session participants will be able to.

21. Question and Answer Forum Any final questions you would like answered? Training Feedback Sheet Please take two moments to complete the Evaluation Form which is located on Page 21 of your Participant notes. Upon completion, detach this page from your notes and hand it to the trainer Thank you for attending Please contact me on the following details if you have any further queries Anne Genovese Phone: (08) 9415 5288 e-mail: anne.genovese@sealcorp.com.au