1. PROFESSIONALISM: MAINTAINING YOUR COMPOSURE WHEN YOU WANT TO STRANGLE SOMEONE NTBAA Safety Show-Down September 23, 2015 Dr Shari Frisinger, President, CornerStone Strategies LLC

2. DEFINE PROFESSIONALISM Pursuit of excellence through discipline, ethical behavior and continuous improvement Unfortunately it is not as cut-and-dry or as easy as it sounds

3. SWISS CHEESE MODEL

4. “A TOUR OF THE AIRPORT”

5. WHAT WOULD YOU DO?  React the same way the captain did  Smile and say nothing  Smile through clenched teeth  Accept it as “life happens”  Another course of action?

6. HOW DOES THIS HAPPEN? your paper …..

7. CHINKING AWAY AT YOUR COMPOSURE

8. UNTIL YOU FIND YOURSELF …

9. YOU EXPEND ENERGY

10. WHEN IT HAPPENS ….

11. YOUR MENTAL STATE (THOUGHTS) AFFECTS YOUR EMOTIONS AND ATTITUDES

12. YOUR VERY OWN …..

13. INTENTIONS VS BEHAVIORS We judge ourselves based on our intentions We judge others based on their behaviors

14. LET’S DO A Self-check … You don’t have to share your responses, simply be honest with yourself …. Ready?

15. HOW EASY ARE YOU ABLE TO Monitor your emotions in diverse situations? Be empathetic in your responses when another is under pressure or asking for help? Accurately assess the other person’s feelings and act appropriately Respect others when you are angry, upset, jealous or afraid?

16. HOW OFTEN DO YOU …. Criticize with little regard on how your remarks are heard and felt? Partially listen when others come to you with their problems? Hate when your time is wasted by staff complaining about other members?

17. YOU ONLY HAVE SO MUCH

18. ROOT CAUSE?

19. BREAK DOWN BARRIERS

20. HOW?

21. RAISE YOUR AWARENESS: DE-PERSONALIZE

22. RADAR MODEL  Release preconceived notions  Attitude check  Determine root cause (what are you trying to prove?)  Assess and analyze alternatives  Respond appropriately

23. ARE YOU UP FOR THE CHALLENGE? To try it yourself?

24. DE-PERSONALIZING THE SITUATION Find a place you can turn around in (the aisles and front of the room work well) Imagine the situation- object in front of you

25. FINAL STEP! Walk around it to view it from a 360* perspective

26. THANK YOU Enjoy the rest of today’s Safety Show-Down’s sessions!

27. IF YOU WOULD LIKE THIS INFORMATION In a format you can share with your crew and use in your training, give me your business card for my newsletter & get my accident analysis white papers Feel free to contact me for more info, articles, questions, situations, etc … Dr. Shari Frisinger281.992.4136 Shari@CStoneStratLLC.comConnect through Linked-In or Twitter (@shari_f) Shari@CStoneStratLLC.com