1. Conflicts

2. Conflicts
Conflict – a disagreement between two or more people or two or more choices.
A conflict can be within oneself
A conflict can be between two people
A conflict can erupt into violence

3. Types of Conflict
Intrapersonal – A conflict that occurs within a person
Interpersonal – A conflict that occurs between two people
Intragroup – A conflict that occurs within a group
Intergroup – A conflict that occurs between two groups

4. Examples of Conflict Brainstorm types of intrapersonal conflict…
…”I want to go out with my boyfriend/girlfriend, but I haven’t seen my best friend in a week…”
Brainstorm types of interpersonal conflict…
…”You stole my shirt, I want it back…”
Brainstorm types of intragroup conflict…
Someone on the football team punched another player on the same team
Brainstorm types of intergroup conflict…
The baseball team and the lacrosse team get into a fight.

5. Conflict Response Style
The pattern of behavior a person uses in a conflict situation
Conflict Avoidance – a person chooses to avoid disagreements.
You avoid telling others that you disagree with them
Rather than disagree you sit back and allow others to solve problems

6. Conflict Response Style
Conflict Confrontation – a person attempts to settle a conflict in a hostile, defiant and aggressive way.
This person wants to win or be right
Believes only his/her side is worth considering
Conflict Resolution – a person uses conflict resolution skills to resolve a problem

7. Conflict Resolution Skills
Conflict Resolution Skills – steps that can be taken to settle a disagreement in a responsible way
These steps help you to :
Remain Rational
Remain in control
Listen to the other person’s side
Figure out a win-win solution

8. Conflict Resolution Skills
1. Remain Calm
2. Set a positive tone
3. Define the conflict
4. Take responsibility for personal actions
5. Listen to the needs/feelings of others
6. List and evaluate the possible solutions
7. Agree on a solution

9. Conflict Resolution Skills
Remain Calm
Try to increase your patience and lower your personal “boiling point.”
Set a positive tone
Demonstrate that you want to be fair and find a mutually acceptable solution.
Define the conflict
Write it down – keep the focus on the conflict not the people involved

10. Conflict Resolution Skills
Take responsibility for personal actions
Admit what part you have played
Listen to the needs/feelings of others
Use I-messages
List and evaluate possible solutions
Discuss positive and negative consequences of each possible solution
Agree on a solution

11. Conflict Resolution vs Mediation
When people are unable to resolve conflicts on their own a mediator is needed.
Mediation – a process in which an outside person (mediator), helps people resolve conflict.

12. What to know about Mediation
Agree on a Mediator
Set ground rules
Define the conflict
Identify solutions to the conflict
Evaluate suggested solutions
Negotiate a solution
Agree on a solution
Schedule a follow-up meeting

13. Skits Create a “conflict resolution” skit
The skit needs to be 1-2 minutes long
It must include a conflict and the steps you took to resolve the conflict.
You must write a script.
You will be presenting your skits in front of the class.