1. THE NEW PONY EXPRESS Michael George University Registrar The University of Alabama February 2012

2. CHANGE The changes keep coming. Through them, you can learn, grow and prosper. Look for the possibilities in every change. They’re there, and they’ll take you where you want to go. Ralph Marston

3. LANDSCAPE CHANGE DRIVERS –Demographics –Technological Projection –Budgetary Limitations NEW DIRECTION –Enhanced services –More efficient operators –Enhanced education

4. CHANGE DRIVERS The “Customer” The nature of information & information technology

5. IMPACTING TECHNOLOGY Microelectronics Large scale databases Telecommunications

6. TECHNOLOGICAL IMPLICATIONS Centralizing records & decentralizing access Minimizing copies & maximizing access De-emphasizing “push”, emphasizing “pull” Selectively disseminating information Storing information in natural formal & automating access

7. TECHNOLOGICAL IMPLICATIONS (CONT) Automating repetitive tasks Increased involvement with technology for workers & managers Increased demand for highly qualified technical personnel

8. RESISTORS TO CHANGE “The land of steady habits.” Paranoia - “Fear of Abuse” Institutional Arrogance Threat to job security Threat to power Money

9. LESSONS LEARNED Communicate! Communicate! Communicate! Success breeds success but don’t strive for perfection Know which battles to fight - know other’s agenda Cultivate a culture that change is positive Be consistent in your message of change

10. LESSONS LEARNED (CONT) Know your supporter Collaborate! -- Build a grassroots up base of support. Facilitate feedback Optimize publicity -- the newspaper, the web, bills, e-mails, posters, bookmarks, magnets, pens, contests Survey your peers

11. LESSONS LEARNED (CONT) Have a vision –Challenge the process –Imagine the future –Articulate the future –Enlist others in the vision

12. EFFECTING CHANGE Decide/define the steps needed to implement Decide/assign responsibility for each activity Establish Milestones Scan your environment/anticipate your obstacles Strategize to defend against/deal with obstacles Be celebrative