1. Lecture Slides Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Establishing a Framework for Business Communication Chapter 1

2. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Communication Process Model

3. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Communication Process Barriers Differences in _________ level, experience, and culture Physical issues, such as _____or room temperature Mental distractions, such as developing a response instead of ________ education noise listening

4. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Communication Channels

5. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Flow of Information Within an Organization

6. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Communication Systems Formal system Informal system

7. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Dispelling Myths about the Grapevine Grapevine is ___ _____ or ____ accurate than other communication channels Message distribution is __________ rather than linear in nature no more less networked

8. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Your Turn Why do communication breakdowns occur –between individuals? –in organizations? What can you do to prevent or minimize communication breakdowns?

9. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Levels of Communication Continued

10. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Levels of Communication (cont.)

11. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Strategic Forces Influencing Business Communication

12. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Four Dimensions of Business Behavior

13. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Diversity Challenges International Intercultural IntergenerationalGender

14. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Impacts of Technology Aids in collecting and organizing data Helps craft clearer and more effective messages Overcomes distance and time issues Complicates interpersonal relationship development Raises legal and ethical issues

15. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Team Environment Leads to Synergy Makes workers happier by causing them to feel they are shaping their jobs Increases efficiency by eliminating management layers Enables a company to draw on talents of entire workforce

16. Chapter 1, Business Communication, 16e, Lehman & DuFrene © 2011 Cengage Learning Your Turn In which strategic force (legal/ethical, diversity, technology, or teams) do you feel most competent? In which strategic force will you need most improvement? How will you achieve needed improvement?