1. Job Design OS352 HRM Fisher Sept. 18, 2003

2. 2 Agenda Job design video Principles of job design Exam review

3. 3 Job design overview Job analysis describes existing jobs Job design – creates new jobs – changes existing jobs Use data such as – Work flow – Critical tasks to be performed – Other info?

4. 4 Principles of Job Design Efficiency Motivation Mental capacity Ergonomics

5. 5 Motivational considerations Job characteristics model – Skill variety – Task identity – Task significance – Autonomy – Feedback But, people vary on their growth need strength Links back to work flow analysis – Making work meaningful

6. 6 Discussion question You are a manager at a local fast food restaurant. Your cashiers are becoming dissatisfied with their jobs, for several reasons. How could you: – Help them perform the job more efficiently? – Increase the motivating potential of the job? – Improve the ergonomics of the job?

7. 7 Learning Points One new thing you learned? One new question you have?

8. 8 For next class First exam on Tuesday! Will cover all notes, class discussion, book material so far Mix of MC, short answer, essay Will have choice on essays