1. General phone and email enquiries Enquiry  Details  DetailsPlanner Liaison Officer AMPFP Planner Call Centre Services (aka ‘ACE’) Planner enquiries136 267 (Options 1,2) Fax: 1300 301 267 PO Box 300 Parramatta NSW 2124  ACE_enquiries@amp.com.au Lynne Aldridge (02) 9768 3311 0421 613 461  lynne_aldridge@amp.com.au AMPFP Platinum Planner Call Centre Services Platinum planner enquiries 1300 300 116 Fax: 1300 301 267 PO Box 300 Parramatta NSW 2124  ACE_Platinum_Services@amp.com.au Retirement Savings Acct / Eligible Rollover Fund Planner, employer and customers 1300 300 288 Fax: 1300 301 267 PO Box 300 Parramatta NSW 2124 Retirement Income Stream (RIS) Planner enquiries136 267 (Options 1,2,2) 1300 300 116 PO Box 300 Parramatta NSW 2124 AMP Customer Call Centre Services Customer enquiries131 267 Fax: 1300 301 267 PO Box 300 Parramatta NSW 2124 New Business, Payments In and Underwriting Risk & FLS enquiries1300 662 759Reply Paid 62990 Parramatta NSW 2124 NSW/ACT136 267 (Options 1,1) Fax: (02) 8837 7802 Reply Paid 62990 Parramatta NSW 2124 VIC/TAS136 267 (Options 1,1) Fax: (02) 8837 7805 Reply Paid 62990 Parramatta NSW 2124 QLD/WA/SA/NT (aka ROAR) 136 267 (Options 1,1) Fax: (02) 8837 7801 Reply Paid 62990 Parramatta NSW 2124 Payments In (contributions and rollovers) 136 267 (Options 1,2) Fax: 1300 301 267 AMP Life Limited - Cashiers Locked Bag 5400 Parramatta NSW 1741 SuperLeader Planner, employer and customer enquiries 1300 558 557 Fax: (03) 9614 5682 Locked Bag 5095 Parramatta NSW 2124 N/A Business Development Managers (BDMs) All States1300 785 066N/A Overseas contact numbers – AMP Customer Service Contacting Customer Service from overseas +61 2 9257 8444 Fax: +61 2 88377815 PO Box 300 Parramatta NSW 2124 AUSTRALIA polinfo@amp.com.au N/A Customer Service key contacts – AMPFP (2008)

2. Processes Enquiry  Details  DetailsPlanner Liaison Officer Service & Administration Alterations, switches, direct debits etc. Refer to CRM for the service request and direct phone number of the case owner. Fax: 1300 301 267 PO Box 300 Parramatta NSW 2124 Lynne Aldridge (02) 9768 3311 0421 613 461  lynne_aldridge@amp.com.au Payments Out Withdrawals, maturities, commutations Refer to CRM for the service request and direct phone number of the case owner. Fax: 1300 301 118 PO Box 300 Parramatta NSW 2124 Claims (Life and Disability) NSW/QLD136 267 Fax: (02) 8837 7840 PO Box 300 Parramatta NSW 2124 Jose Velez (02) 9768 3880 jose_velez@amp.com.au VIC/SA/WA/NT/TAS136 267 Fax: (03) 9622 6144 GPO Box 245 Melbourne VIC 3001 General mail General Correspondence etc. 136 267 Fax: 1300 301 267 Reply Paid 300 Parramatta NSW 2124 Lynne Aldridge (02) 9768 3311 0421 613 461  lynne_aldridge@amp.com.au Specialist Product Administration CustomSuper Administration South (VIC/SA/WA/TAS/NT) 1300 653 456 Fax: (02) 8837 7859 Locked Bag 5400 Parramatta NSW 1741  CustomSuperSouth@amp.com.au Administration North (NSW/QLD/GIO) 1300 653 456 Fax: (02) 8837 7856 Locked Bag 5400 Parramatta NSW 1741  CustomSuperNorth@amp.com.au VIP Administration (VIP plans) Planner/Employer/BRM: 1300 364 037 Member: 1300 653 456 Fax: 1300 364 783 Locked Bag 5400 Parramatta NSW 1741  CustomSuper_VIP@amp.com.au Reviews and Installations 1300 653 456 Installations Fax: (02) 8837 7857 Reviews Fax: (02) 8837 7855 Locked Bag 5400 Parramatta NSW 1741  CustomSuper_Instal@amp.com.au  CustomSuper_Reviews@amp.com.au Flexible Lifetime - Investments Flexible Lifetime Investment (Unit Trust) enquiries 133 267 Fax: (02) 9257 7563 Reply Paid 79281 Parramatta NSW 2124  trustinfo@amp.com.au Monique Chillari (02) 9761 9653 (x59653)  monique_chillari@amp.com.au Managed Investment Solutions Product outsourced to ASGARD Wealthview eWrap 1800 006230ASGARD Wealthview eWrap GPO Box C113 Perth WA 6839 N/A Customer Service key contacts – AMPFP (2008)