2 IntroductionBusiness ScenarioFinacle Process OverviewKey TerminologiesFunctionalities AvailableDemonstrationSummary
3 Lesson Objective Duration Intended Audience To understand the customer options in Internet BankingDuration1 HourCustomer ServiceIntended Audience
4 Business ScenarioOne of your Saving Account Customers has come to the branch to understand the features and process of Internet Banking, so that he can enable his account for Internet Banking feature and start using it.As a counter assistant, you have to explain the process and facilities available in Internet Banking offered by India Post Internet Banking portal.Let us see the facilities available in the Finacle Internet Banking for a customer.
5 Finacle Process Overview The features of Finacle Internet Banking are:This includes the basic Internet Banking functionalities related to accounts and transactions performed by retail users.The functionalities for the Retail users are: Dashboards, My Profile, Accounts, Transactions and General Services.Core FunctionsAccounts information inquiryBills inquiry and paymentsInitiating service requestsActivities logPersonal preferences maintenanceMailsReports viewConsumer E-Banking OperationsFinacle e-Banking provides a flexible infrastructure that can be used by India Post themselves for providing various enhanced functionality. Basic infrastructure is provided for service request infrastructure, by default in the product.Infrastructure Features
6 Key Terminologies TERMS DESCRIPTION 1 Admin User These are the users who will be responsible for parameterizing the e-Banking application based on the post offices’ business requirements. They will have to do changes in the parameters if there is any change in the functioning of the Post Office. They will also be doing certain activities such as creation of users, password generation and maintaining of e-Banking application.2Relationship Managers (RM)These are the users who will be facing the Post office customers. They are the touch points for their customers, if the customers need any clarifications on the products offered. These types of users will also be constantly interacting with the existing customers by replying to their mails and responding to the service requests raised.3Retail UsersThese are the end users who maintain accounts with the Post office in personal capacity. In other words, these are the users whom the Post office will classify as “Retail Customers‟ and give retail banking facilities. Mostly, these types of users will have operative accounts, deposit accounts, loan accounts, credit card and so on with the Post office. They will also be interested in viewing the balances, performing some transactions, raising service requests online. The Internet Banking related activities that are performed by the Retail customers of the post office is referred to as consumer e-Banking.
7 Functionalities Available The Internet Banking functionalities available in Finacle are:DashboardLast login successful attempt – the date and the time will be displayedMail Alerts – Mails received will be displayedList of accounts summary will be displayedMini StatementTransaction History can also be viewed.My ProfileThe Personal profile options available are:Change passwordview personal details – Details such as name , preferred address, communication address, contact details -Home phone number, Office phone number communication phone number, mobile number, Fax number, personal , work can be viewed.Inquiry on AccountsThe balance and transaction information inquiry can be made on, Account summary, saving accounts, Loan on PPF, PPF account, Recurring account, NSC accounts, Loan on RD, Tax deducted at source.
8 Functionalities Available (Contd…) TransactionTransaction Support Services are available to Manage Payee and Manage Biller.Transaction Management activities that can be performed are: Initiate fund transfer within India Post - Bill payment, Initiate fund transfer outside, India Post (RTGS/NEFT), Pay your Bill, Receive funds, View incomplete transaction, View complete, Transaction, PPF account withdrawal, View scheduled transaction, Pay PPF account, Repay Loan on PPF, View Recurring Deposit instruction, Pay RD Accounts, View all transactions and Repay Loan on RD.General ServicesThe general services that are available for the customers are: Mails, View inbox, Compose new mail, View sent mail, View Trash, View your folder, Inquiry Facility, Detailed activity inquiry, Transaction Limit inquiry, Service Requests, New Request, ATM Block, Online Deposit account, Break fixed deposit, Online and Offline Operative account, Block debit cards, Request new cheque books, Stop Cheque, Online PPF account, Open a new account, Offline RD accounts, Open an RD account, Online TD accounts, Open a TD account, Online Reports.
10 SummaryCongratulations!! You have successfully completed the lesson on Internet Banking. Following are the summary of important points discussed in this lesson:In Finacle you can access the Internet Banking.The Option Tabs available are:DashboardMy ProfileAccountsTransactionsGeneral Services