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General phone and email enquiries Enquiry  Details  DetailsPlanner Liaison Officer 3PD Service Centre Planner enquiries1300 785 066 (Option 1) Fax: 1300.

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Presentation on theme: "General phone and email enquiries Enquiry  Details  DetailsPlanner Liaison Officer 3PD Service Centre Planner enquiries1300 785 066 (Option 1) Fax: 1300."— Presentation transcript:

1 General phone and enquiries Enquiry  Details  DetailsPlanner Liaison Officer 3PD Service Centre Planner enquiries (Option 1) Fax: Locked Bag 5400 Parramatta NSW 1741 Lynne Aldridge (02) (x53311)  Retirement Savings Account / Eligible Rollover Fund Planner, employer and customer enquiries Fax: Locked Bag 5400 Parramatta NSW 1741 AMP Customer Call Centre Services Customer enquiries Fax: Locked Bag 5400 Parramatta NSW 1741 New Business, Payments In and Underwriting FLS & Risk enquiries Reply Paid Parramatta NSW 2124 NSW/ACT (Options 1,1) Fax: (02) Reply Paid Parramatta NSW 2124 VIC/TAS (Options 1,1) Fax: (02) Reply Paid Parramatta NSW 1741 QLD/WA/SA/NT (aka ROAR) (Options 1,1) Fax: (02) Reply Paid Parramatta NSW 2124 Payments In (contributions and rollovers) (Options 1,2) Fax: AMP Life Limited - Cashiers Locked Bag 5400 Parramatta NSW 1741 Overseas contact numbers – AMP Customer Service Contacting Customer Service from overseas Fax: PO Box 300 Parramatta NSW 2124 AUSTRALIA Processes Plan Maintenance Alterations, switches, direct debits etc. Refer to CRM for the service request and direct phone number of the case owner. Fax: Locked Bag 5400 Parramatta NSW 1741 Payments Out Withdrawals, maturities, commutations Refer to CRM for the service request and direct phone number of the case owner. Fax: Locked Bag 5400 Parramatta NSW 1741 Customer Service key contacts – 3PD (2008)

2 Processes Enquiry  Details  DetailsPlanner Liaison Officer Claims (Life and Disability) NSW/QLD (Option 1) Fax: (02) Reply Paid 300 Parramatta NSW 2124 Jose Velez (02) (x 53880)  VIC/SA/WA/NT/TAS Fax: (03) GPO Box 245 Melbourne VIC 3001 General Mail General Correspondence etc Fax: Locked Bag 5400 Parramatta NSW 1741 Lynne Aldridge (02) (x53311)  Specialist Product Administration CustomSuper Administration South (VIC/SA/WA/TAS/NT) Fax: (02) Locked Bag 5400 Parramatta NSW 1741  Administration North (NSW/QLD/GIO) Fax: (02) Locked Bag 5400 Parramatta NSW 1741  VIP Administration (VIP plans) Planner/Employer/BRM: Member: Fax: Locked Bag 5400 Parramatta NSW 1741  Reviews and Installations Installations Fax: (02) Reviews Fax: (02) Locked Bag 5400 Parramatta NSW 1741   Flexible Lifetime - Investments Flexible Lifetime Investment (Unit Trust) enquiries Fax: (02) Flexible Lifetime - Investments Reply Paid Parramatta NSW 2124  Monique Chillari (02) (x59653)  Managed Investment Solutions This product has been outsourced to ASGARD Wealthview eWrap ASGARD Wealthview eWrap GPO Box C113 Perth WA 6839 N/A SuperLeader Planner, employer and customer enquiries Fax: (03) Locked Bag 5095 Parramatta NSW 2124 N/A Customer Service key contacts – 3PD (2008)


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