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Customer Service key contacts – 3PD (2008)

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Presentation on theme: "Customer Service key contacts – 3PD (2008)"— Presentation transcript:

1 Customer Service key contacts – 3PD (2008)
General phone and enquiries Enquiry  Details  Details Planner Liaison Officer 3PD Service Centre Planner enquiries (Option 1) Fax: Locked Bag 5400 Parramatta NSW 1741 Lynne Aldridge (02) (x53311) Retirement Savings Account / Eligible Rollover Fund Planner, employer and customer enquiries Fax: AMP Customer Call Centre Services Customer enquiries New Business, Payments In and Underwriting FLS & Risk enquiries Reply Paid 62990 Parramatta NSW 2124 NSW/ACT (Options 1,1) Fax: (02) VIC/TAS Fax: (02) QLD/WA/SA/NT (aka ROAR) Fax: (02) Payments In (contributions and rollovers) (Options 1,2) AMP Life Limited - Cashiers Overseas contact numbers – AMP Customer Service Contacting Customer Service from overseas Fax: PO Box 300 AUSTRALIA Processes Plan Maintenance Alterations, switches, direct debits etc. Refer to CRM for the service request and direct phone number of the case owner. Payments Out Withdrawals, maturities, commutations Fax:

2 Customer Service key contacts – 3PD (2008)
Processes Enquiry  Details  Details Planner Liaison Officer Claims (Life and Disability) NSW/QLD (Option 1) Fax: (02) Reply Paid 300 Parramatta NSW 2124 Jose Velez (02) (x 53880) VIC/SA/WA/NT/TAS Fax: (03) GPO Box 245 Melbourne VIC 3001 General Mail General Correspondence etc. Fax: Locked Bag 5400 Parramatta NSW 1741 Lynne Aldridge (02) (x53311) Specialist Product Administration CustomSuper Administration South (VIC/SA/WA/TAS/NT) Fax: (02) Administration North (NSW/QLD/GIO) Fax: (02) VIP Administration (VIP plans) Planner/Employer/BRM: Member: Fax: Reviews and Installations Installations Fax: (02) Reviews Fax: (02) Flexible Lifetime - Investments Flexible Lifetime Investment (Unit Trust) enquiries Fax: (02) Reply Paid 79281 Monique Chillari (02) (x59653) Managed Investment Solutions This product has been outsourced to ASGARD Wealthview eWrap ASGARD Wealthview eWrap GPO Box C113 Perth WA 6839 N/A SuperLeader Planner, employer and customer enquiries Fax: (03) Locked Bag 5095


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