1. Manager’s Role in Engagement Presented by Nancy Carlson Learning & Development Leader Employee

2. Manager’s Role in Engagement Presented by Nancy Carlson Learning & Development Leader Employee (Engagement = Emotional involvement or commitment)

3. Impact of Engagement Highly committed employees try ??% harder The Corporate Leadership Report (CLC) 2007

4. Impact of Engagement Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007

5. Impact of Engagement Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007 “Best Employers” 78% Overall employee engagement & Total Shareholder Return is 22% above average Aon/Hewitt 2011 Global Best Employer Research for 2010

6. Individual Introductions Name/Role What do you like most about your job?

7. Table Discussion What motivates you to come to work every day? Write your answers on your flip chart (5 minutes)

8. Top Engagement Triggers Make a Connection Show the Contribution Engagement is an emotional involvement or commitment

9. Tool to Measure Engagement Tool from First Break All the Rules Step 1 – Fill it out for yourself Step 2 – Think about your team and how they would fill out this survey and put their average score in the second column. (3 min)

10. Table Exercise: How can you Impact Engagement? Step 3 – At your table discuss and list 5 things on the flip chart that a manager can do to increase someone’s engagement score. Next to each action identify the question(s) that will be impacted by your action. (10 min)

11. Summary Manager’s role in employee engagement: Motivate with mutually created goals Reward success, including milestones Leverage and develop strengths Build a trusting a collaborative team Engagement Triggers: Connection Contribution

13. Impact of Engagement Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007 “Best Employers” 78% Overall employee engagement & Total Shareholder Return is 22% above average Aon/Hewitt 2011 Global Best Employer Research for 2010

14. Summary Manager’s role in employee engagement: Motivate with mutually created goals Reward success, including milestones Leverage and develop strengths Build a trusting a collaborative team Engagement Triggers: Connection Contribution