4. Tell us about your organization – Indiana U : Ventura 5 min to describe your organization, not technologically What prompted Voice infrastructure replacement ? What Solutions had been considered ? What was the process of elimination? What was a deciding factor for Lync as a UC solution over competitors ? How long was initial installation process ? Any interop. with existing Voice infrastructure ? How far along you are in your deployment process ? How far you still have to go ? Did you have partner involved in the deployment ? ( how ) What was some of unexpected discoveries during deployment? How is maintenance handled now ? How did you handle users training for initial deployment and ongoing bases? What can you tell about adoption rate : success and difficulties ? We often hear from customers that users will never give up a standalone phone and will never use headset - what was it like for your organization? What are the % of devices ? What are main benefits of Lync for your Organization : Financial Collaboration Distance learning What about Video ? Is it growing ? What is the primary Lync application that is getting used ? Are you running a hybrid solution, federation with other institutions, Office 365 ? What could be improved in the future releases of Lync ?