1. 1 TMC  33 Year Old Publishing And Trade Show Company  First Magazine in Contact Center and VoIP Space  TMCnet: Top 4,500 Sites in World

2. 2 Communications The Future Of

3. 3 Can’t Live Without it

4. 4 Is Stressful

5. 5 Office Phone Home Phone VoIP Cell Phone Voice Contact

6. 6 Office Phone Secretary Home Phone VoIP Cell Phone Voice Contact

7. 7 Office E- mail IM SMS Gmail Secretary E-mail Contact

8. 8 Boss Calls Take Call Chicken or Fish Lose Customer Customer Typical Situation

9. 9 Mass Confusion VoIP Productivity Boosting Converged Applications Communications Software Mobility Solutions Real-Time Communications This Won’t Solve Anything

10. 10 To Get Rid Of These Pesky ARROWS!!!!! We Need What Are We Doing?

11. 11 Company Supplier Component Maker Customer ManufacturingJust In Time

12. 12 Take Boss Call Customer Call Boss Customer Friend CommunicationsJust In Time

13. 13 Is Really The Real Reason We Purchase Technology! This Term CommunicationsJust In Time

14. 14 Technology Changes Solutions Last

15. 15 Your Future is VoIP  What is it?  Regular Voice  Voice over IP Voice

16. 16 Where Did it Come From?  Hobbyist Toy

17. 17 The Terms  Internet Telephony  IP: Internet Protocol  IP Telephony  VoIP: Not Really Fax or Video But Doesn’t Matter

18. 18 Obvious Benefit: Cost Savings  Consumers  Enterprise  Service Providers  Contact Centers

19. 19 Contact Centers  Remote Agents  Distributed Contact Centers  Offshoring – Indirect Cost Savings  Single Wire – Easier Management  Knowledge Workers

20. 20 Other Benefits?  Presence  Less Equipment  Browser-Based Phones

21. 21 IP Telephony is Telephony  Now the Safe Choice  Everything Else is Legacy  Even Wireless Providers

22. 22 How Does Business Benefit?  Seamless Connectivity  Virtual Enterprise  Easy Video  New Services  More Flexibility  Wireless Benefits – Soft Client or Phone  Dual-Mode Phones

23. 23 Hosting Becomes Easy  Reduces Capital Expenditures  Ensures Competition  VoIP Allows Workers and Host to be Anywhere – Saves $  Allows Distributed Contact Center and Flexible Business Growth

24. 24 Standards  H.323 – Video  SIP –Intelligent Endpoints –Can Register Dynamically Like E-mail –Signaling and Media Paths are Independent –Presence Built in

25. 25 Where Do I Start?  Every New Technology Has Important Nuances

26. 26 Heed Warning Signs

27. 27 Heed Warning Signs Bandwidth IssuesSecurity QoSFind Solid Vendors

28. 28 One Step at a Time  You Can Migrate To IP  Start With Workgroups  Soft Clients  Not All Or Nothing

29. 29 Where Are We Headed?  Incredibly Flexible Communications –Find Me – Follow Me  WiFi Telephony – Video  Instant Collaboration  Ambient Telephony  Person Not Device  Presence Genius

30. 30 Presence Genius  Do I Know You?  DND  Polite Rejection  Minimize Interruption

31. 31

32. 32 The End –Thank You For Attending And Listening And –Thank You Interactive Intelligence/Vonexus For Inviting Me! –WWW.TMCNET.COMWWW.TMCNET.COM –Blog: tehrani.com »Rich Tehrani »President »TMC »rich@tmcnet.comrich@tmcnet.com