1. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Bringing IT All Back Home Centralized Systems in a Decentralized Climate Copyright Zia Mafaher, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non- commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA About CUA Ten academic schools and Metropolitan College Decentralized and independent Central IT organization Coordinated, yet distributed technologies

3. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Advances in Technology Infrastructure and architecture Tools and technologies ERP Web environments Service and support

4. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA An Evolution Acceptance of plan, projects Showing results “Rolling the snowball” Building trust, confidence Developing relationships Support for the hybrid model Collaboration = success

5. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA CUA Solution= A Hybrid Approach A new structure to blend centralization and decentralization in an effective manner, a dynamically responsive environment for both growth and collaboration.

6. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Centralization Advantages –Ease of planning –Sensible way to plan for operational costs and maintenance –Ease of establishing priorities and funding alternatives Disadvantages –Lack of freedom for growth at departmental level –Charge back headaches

7. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Decentralization Advantages –Elimination of bureaucracy –Faster decisions being made at the departmental level Disadvantages –Duplication and redundancy –Lack of control

8. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA CUA Previous Environment Multiple IT groups in campus Decentralized spending Multiple standards Redundant services Multiple vendors Duplicate staff Many shadow administrative databases

9. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA CUA Technology Environment Academic Computing Services Administrative Computing Services Central System & Network Services Email Services Data Communication and Telephone Services Television Services Audio Visual Services

10. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA CUA Technology Environment Additional Services –Institutional Research –Strategic Planning Services not provided –Technology Transfer –Library Services

11. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA CUA Technology Organization Chart CIO Dir, Information Technology Dir, Information Services Dir, Academic Services Dir, Planning & Research

12. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA How did we do it? Created strategic IT plan Extended network infrastructure Developed desktop standards Created centralized help desk Consolidate email systems Implemented ERP systems Standardized teaching tools Changed IT staff reporting and evaluation in academic and administrative departments Centralized Web servers

13. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Network Infrastructure Gigabit Ethernet Backbone Cisco 6509 Router 2Gbps Cisco 6509 Router Data Center

14. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Desktop and standards Standardization of hardware and software cannot be done in a decentralized manner. Computer Leased/Replacement Program Printer Standards Campus Software Agreements

15. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Centralized Help Desk Single point of contact for all IT services Support a wide-range of campus technology Knowledgeable staff Walk-in assistance Feedback and follow-up

16. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Enterprise Email Implemented Microsoft Exchange and consolidated all Email Systems and standardized client. –VMS Mail –CC Mail –Unix mail –Old Clients- Pine, Netscape, Eudora

17. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Law School Email Migration VMS Mail Chicago law.edu ccMail Exchange Mail law.cua.edu cua.edu law.edu law.cua.edu cua.edu

18. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA ERP systems Installed PeopleSoft Financial System Installed PeopleSoft Student System Install PeopleSoft HRMS (future) Other Systems –Install Institutional Advancement System (future) –Installed Scheduling System –Installed web portals

19. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Standardized Teaching Tools WebCT Matcad Autocad 3D Studio Max PhotoShop SPSS

20. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA IT staff liaisons in Academic department Direct communication with centralized IT management Law SchoolNursing School ArchitectureEngineering Art & SciencesPhilosophy Religious Studies Music Library Science Metropolitan College

21. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Centralized Web Servers Top Level StudentDepartmentalFaculty/staff

22. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Why our Hybrid Model worked? From Campus point of view A transformed reputation Cost savings in academic departments Eliminated management headaches in academic departments Increased services

23. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Why our Hybrid Model worked? From University’s point of view Positioned our institution for changing technology Best way to plan for operation and maintenance Enabled use of Standards through the Campus Enabled us to Negotiate licenses and enforce copyrights Enabled us to establish priorities and funding alternatives

24. Center for Planning and Information Technology T HE C ATHOLIC U NIVERSITY of A MERICA Challenges ahead…. Constant attention to this model Evaluation and revision