1. Leadership Recall : – Management “Doing things right” (efficiency) – Leadership “Doing the right things” (effectiveness)

2. Leadership “Doing the right things” – Brian goes undercover in order to see if they are doing the right things – Consistently asking if organizational activities are : Efficient Delivering Customer Satisfaction Sustainable Effective

3. Leadership Characteristics of a Leader – People person – Desire to excel – Conscious of goals – High E.Q. – Self Confidence – Enthusiastic

4. Leadership Behavioural approach – Consideration: 11 000 employees Senior management team Attitudes and sacrifices of the employees

5. Leadership Transactional leader – Clarifies subordinates role and tasks – Structure in place – Adequate rewards provided – Considerate

6. Leadership Where should a manager fit on the Leadership grid? – Team Manager (9,9): “Common stake” in the organization Needs of his employees Needs of the organization

7. Leadership Video Clip

8. Leadership What Brian has shown us about Leadership: – His personal traits sets him apart from everyone else – He considers the organization as well as those affected by it – He strives to do the right thing in every situation