1. Communication Model Message Sender Receiver Feedback Decode Encode
(Channel, All Senses
can be involved)
Sender
Receiver
(Response)
(Audience)
Feedback
Encode
Decode
Noise (Communication Breakdowns)

2. Chapter 1 Speech Communication
Communication Breakdowns
“Failure to Communicate” – Cool Hand Luke
Clothing Issue
Overhead Projector
Room is too Large
External Noise
External Noise
Improper Note Taking
Internal Noise
Listening
Fatigue
Introduction – (1) Capture their Attention
(2) A reason for listening
Barriers to Listening
Bias - Speaker
Faking Attention
Emotional Reaction
Daydreaming

3. Chapter 1 Speech Communication
Ways to Improve Listening
Think Along
w/ Speaker
Prepare to Listen
Identify the
Central Idea
Take Effective Notes
Avoid Distractions
Identify Main Points
Keep Up / Brief
Date / Expand
your notes
Note Taking Tips
Getting Started
Say Something Worthwhile (CONTENT)
Say it in a Confident, Natural Way (DELIVERY)

4. Overconcern about what others will think/
Chapter 1 Speech Communication
Projecting Confidence
“Keyed up” - Okay
Isometric Exercise
Energize Yourself
Truth - Nervousness
98% of our anxiety is
Overconcern about what others will think/
Negative Self-Talk
Developing Self Confidence
“Nothing Succeeds like Success”
– well prepared, well rehearsed -
Concern for your audience, not yourself
Stretch Your Comfort Zone

5. Chapter 1 Speech Communication
Visual Imagery
Rehearsing your
desired behavior
Systematic Relaxation
Favorite Peaceful Place
Ethics in Communication
Moral Standards and Values
“Honest and Accurate Information”
Avoid “plagiarism”
Avoid exaggeration and distortion
Must be tolerant of others (open minded)