2 Introduction What is the importance of information? What is the effect of incomplete Information?
3 Which are Important points to improve communication skills? Communication skills = 10% words % (tone +tuning) + 60% body langyage.What is tone?What is tuning?What is body language ?What is miss communication?
4 Which are Important points to improve communication skills? ConfidenceEnthusiasm (Zeal)Clear objective / AimSelf prepared scriptSubject matterEffective startClear voice
5 Which are Important points to improve communication skills? 08. Speed09. Logical presentation10. Audience11. Local language12. Effective end13. Time limit14. Prayer
6 SpeakingWritingListeningReadingNon-verbal communication
7 (1) Effective Speaking (A) DAILY SPEAKING: Remember the person to whom you are talkingDon’t put hands in your pocket while talking to senior in a non-casual mannerDon’t chew anything when you talkAvoid playing with a pen or any objectLook at the person, not away from himDo take off your sunglassesRemain as NORMAL as you can
8 (B) Public Speaking :PresentationVisual aidsDelivery
9 Always try to understand the audience. [a] Good Presentation :Always try to understand the audience.Keep in mind the number of people male-female mixDetermine the general attitude of the audience to the topic.Analyze the mood of the audience
10 Determine the audience understanding of the subject. Preview the main pointsLimit the speech to three or four main points.In a large presentation include previews and summary of major points.
11 Use visual Aids to highlight information and create interest. [b] Visual Aids :Use visual aids to show how things look, work and relate to one another.Use visual Aids to highlight information and create interest.Select appropriate visual AidsLimit visual as per main pointMake sure equipments works
12 [c] Delivery : Establish eye contact Speak clearly Do not go to fast Be sure every one hearSpeak in your natural style.Stand up straightUse gesture in natural appropriate wayEncourage questionRespond to question without being side track
13 (2) Effective Writing Fear of writing Visualize your audience Create a productive environmentMake an outline or notesJust startWrite the middle firstGive ordersSay thing directlyAdopt a tone of confidence about what you say
14 (3) Effective Listening Look beyond the speaker style by asking yourself what the speakers knows that you do not.Hold your rebuttal until you have heard the total messageListen for the central themeKeep an open Mind
15 Fight distraction by closing doors, turning off radios and T.V. Make meaningful notes that are brief and to the point.Stay ahead of the speaker by anticipating what will be said next.Evaluate and criticize the content not the speakers.
16 (4) Effective ReadingRemove all distractions like T.V. Radio etc.Ensure proper lightingDon’t make the surrounding too comfortableRead twice for better understandingWhen you don’t have the meaning of any word, use the dictionary, do not make assumptions.
17 (5) Non-verbal Communication Gestures: PostureVocal qualitiesAttitudesFacial expressionEye behaviour