1. Improving performance. Transferring the lessons learned. Engaging the audience. TRAINING EDUCATION PERFORMANCE SUPPORT The mLearning Payback Ben Bonnet

2.  Associate – Booz Allen Hamilton  Instructional Developer  Mobile learning 2005 - Present  First app – “Burst”, 2007  EDIT 575 – Mobile Learning – Goerge Mason University (2010 – 2012)  Booz Allen Hamilton Mobile Learning Boot Camp – Lead Instructor  ITM Application designer, developer, administrator 2

3. Activity – Let’s get thinking  What is User Generated Content?  How could you encourage it within your organization? 3

4. 4 The Current Way of Thinking Information Delivery Organization with the content rules Unidirectional (one-way) Passive

5. Organization Holds All the Knowledge and Control 5 All knowledge is contained here, in the organization. Thanks… I guess Thanks… I guess Here’s your mobile content. Enjoy!

6. But wait… Don’t the Employees Know Some Stuff Too? 6 Current Model Keeps All that Employee Knowledge Locked Up

7. What Do the Users Know?  Tacit Knowledge  Experience  “Know-how”  Thinking  Competence  Commitment  Explicit Knowledge  Procedures (as practiced – not just as they appear on paper)  Information  Documents  Records  Files 7 In short… They know everything.

8. A True User-Centered Approach Can Help! 8 Let’s Unlock that Employee Knowledge by Letting Our Users Create and Share Within the Organization!

9. Enter: User Generated Learning Content 9 Bidirectional Engaging Creative Collaborative The organization and the users can create and share content

10. 10 Users Want to Build Content Ever since we were kids, we liked to build

11. 11 Users Want to Build Content We still like to build! But we have better tools.

12. 12 Users really like to create content 86% of students identified themselves as creators of content on social networking and social media sites 1/3 of them spend greater than 40% of their time creating content on these sites 98 percent of respondents said say they were consumers on social networking and social media sites The vast majority of those students said they spend at least 40% of their free time consuming content Eduventure http://blog.xplana.com/2011/01/student-trends-to-watch-content-consumption-and-production/ Creators Consumers

13. 13 Why do they like to create content? Lots of reasons: Fun Ideology Social interaction Discovery Status Career Values http://faculty.poly.edu/~onov/No v_Wikipedia_motivations http://www.theemergingtimes.com/2010/03/09/index.html

14. 14 User Generated Content Can be Very Helpful in Learning Creativity and content ownership increases motivation and engagement Benefits the community by increasing the knowledge base Content creation uses higher level cognitive skills, therefore facilitating deeper thinking Greater potential for knowledge-building: “[Students] are there not to simply particiapte in activity and acquire skills, but also to produce shared outcomes and advance the intellectual capital of the group” (Lee et. al, 2008, p.510)

15. What a Great User Generated Learning Content Tool 15 Images – Videos – Text – Audio Always with You

16. Normal Mobile User Content Creation 16 We snap an image or video, we write some text We post, we send, We tweet, etc. Our user receives

17. Steps in the right Direction - Yammer at Booz Allen Hamilton 17

18. Normal Way is OK, But We Can Do Better 18 Most knowledge needs more than a picture, short text message or video to explain. Need a way to capture: -Steps in a process -Procedures -Stories -Situations -Sessions -Series -Multi-staged events We need an envelope to put these in AND A place to send them so everyone can see them

19. Welcome to In The Moment (ITM) - Prototype  Mobile content creation and distribution system  Your device is your production tool  The server is the content distribution system  Mobile app will be available through the Booz Allen Hamilton App Store (Enterprise application management system) 19 The Application – Client-Server Model Create Post Distribute The app puts your content in an envelope and posts it to the server App places content in envelope

20. About the Mobile App: 20 Platform: iPhone Application and Web Application Status: Prototype Features: Allows users to capture images and videos and annotate them with text (videos limited to 1 minute) Access to all device images and video Swipe navigation in editor Images and videos are placed in a sequence Sequence is uploaded to the web application Technology: Objective C jQuery Mobile.NET Web Api IIS 7 SQL Server 2008 Technology: Objective C jQuery Mobile.NET Web Api IIS 7 SQL Server 2008

21. How Did I Get To This Design?  AGILE – build a piece of working software when you are done with one sprint  Simplify, simplify, simplify! Your mobile users will want to enact core features quickly – core features should be intuitive to use 21 5 capture templates 13 screens Search option Role-based access Integration with non-existent web application 3 capture templates 11 screens Role-based access/authoring Comment entry system Integration with non-existent web application 1 capture template 5 screens Only 1 role – the author Not yet integrated, just built the “hooks” Focus on creation Simplify! SIMPLIFIED

22. App Workflow 22 CreateCapture/EditPost

23. Content Curation 23 Source: http://www.arkivum.com/On-Site-Digital-Archiving-Service What’s not learning? “I know it when I see it” - We err on the side of inclusion, not exclusion

24. Demo 24 URL: https://itmgo.com/index.htmlhttps://itmgo.com/index.html Username: testuser Password: testpassword

25. 25 Lessons Learned - People have a social reflex - We need a better way to handle conceptual knowledge - Authentication is required now, even for a proof of concept - Users need examples To Do: Tag-based connections Grouping/channels Robust sharing with Yammer Ratings/comments Image/video editing Rich-text editing for links, formatting Text-only template Sequence ordering/editing Location based search AR? Where it’s Going From Here

26. Questions? 26 Business email: Bonnet_ben@bah.comBonnet_ben@bah.com Personal email: benjamin.a.bonnet@gmail.combenjamin.a.bonnet@gmail.com Business: 703-877-6745 Mobile: 703-994-5655