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SSE 3 Knowledge Management 1. Knowledge Management Concepts.

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Presentation on theme: "SSE 3 Knowledge Management 1. Knowledge Management Concepts."— Presentation transcript:

1 SSE 3 Knowledge Management 1. Knowledge Management Concepts

2 Knowledge management Why? Definition What is? Intellectual Capital Human Capital Structural Capital

3 Knowledge Management Forces Driving Knowledge Management Knowledge Management Systems Issues in Knowledge Management

4 The Nature of Knowledge Data Information Knowledge Alternative Views of Knowledge Subjective View Objective View

5 Different types of knowledge Classification of Knowledge Procedural or Declarative Knowledge Tacit or Explicit Knowledge General or Specific Knowledge Knowledge and Expertise

6 Location of knowledge Knowledge in people Knowledge in artifacts Knowledge in organizational entities

7 Knowledge Management Solutions Knowledge management processes Knowledge management systems Knowledge management mechanisms & techs Knowledge management infrastructure

8 Knowledge Process Knowledge discovery Knowledge capture Knowledge sharing Knowledge application

9 Organizational Memory (OM) What is? Why is Organizational Memory so poor? Tools for Organizational Memory Hypertext Groupware Rhetorical method

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