1. Managing Knowledge in the Digital Firm (I)
Soetam Rizky
Managing Knowledge in the Digital Firm (I)

2. Dimensions of Knowledge
Data: Flow of captured events or transactions
Information: Data organized into categories of understanding
Knowledge: Concepts, experience, and insight that provide a framework for creating, evaluating, and using information. Can be tacit (undocumented) or explicit (documented)
Wisdom: The collective and individual experience of applying knowledge to the solution of problem; knowing when, where, and how to apply knowledge

3. Knowledge is a Firm Asset
Intangible asset
Requires organizational resources
Value increases as more people share it

4. Knowledge Forms Tacit or explicit
Know-how, craft, and skill
Knowing how to follow procedures; why things happen

5. Before we continue…….
What your tacit knowledge ? Are you really competitive enough or just so-so ?

6. Knowledge Location Cognitive event
Sticky, situated, contextual
Social and individual bases of knowledge

7. Organizational learning
Adjusting business processes and patterns of decision making to reflect knowledge gained through information and experience gathered

8. Quick Summary Knowledge as asset: Intangible, resource, value
Knowledge dimension :
Data, Information, Knowledge, Wisdom
Knowledge forms:
Tacit/explicit, Know-how, craft, skill
Knowledge location:
Cognitive, social/individual, sticky

9. Knowledge Management Value Chain
Building organizational and management capital: collaboration, communities of practice, and office environments
Knowledge acquisition
Knowledge storage
Knowledge dissemination
Knowledge application

10. Before we continue…….
Are you knowledgeable ?

11. Structured Knowledge System
Knowledge repository for formal, structured text documents and reports or presentations
Also known as content management system
Require appropriate database schema and tagging of documents
Examples: Database of case reports of consulting firms; tax law accounting databases of accounting firms

12. Integrated Knowledge Management System

13. Knowledge Network Systems
Online directory of corporate experts, solutions developed by in-house experts, best practices, FAQs
Document and organize “tacit” knowledge
Also known as expertise location and management systems

14. Knowledge Network Systems
Knowledge exchange services
Community of practice support
Autoproofing capabilities

15. Quick Summary Structured Knowledge System: Formal, Content Focus
Organization’s Knowledge Collaboration : Acquisition, Storage, Dissemination, Application
Structured Knowledge System: Online, Tacit, Expertise
Structured Knowledge System: Exchange, Practice, Autoproof

16. Problem of Distributed Knowledge
Public ?
Imprisoned Knowledge ?
Goal obtained ?
More expertise ?

17. Enterprise knowledge portals
Access to external sources of information
Access to internal knowledge resources
Capabilities for , chat, discussion groups, videoconferencing

18. Learning Management System
Provides tools for the management, delivery, tracking, and assessment of various types of employee learning and training
Integrates systems from human resources, accounting, sales in order to identify and quantify business impact of employee learning programs

19. Quick Summary Better Knowledge  Collaborative organization
Knowledge in organization :
Assets, Resources, Values, Tacit, Expertise
Better Knowledge  Collaborative organization
Knowledge Portal  Helpful yet Hard to do
Management Challenges and Opprotunities  Creating LMS

20. Questions / Comments ?