1. Chapter 9: Knowledge Management and E-Learning Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 1

2. Learning objectives 1.Intellectual capital 2.Knowledge management 3.Human behavior 4.E-learning 5.Learning management system 6.Corporate vs. educational Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 2

3. World Bank Fights poverty in developing countries 10,000 employees in 100+ offices Low-interest loans and sharing knowledge ICT to manage intellectual capital Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 3

4. Intellectual capital Collective knowledge Asset for production Distinguishes successful organizations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 4

5. Types of intellectual capital Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 5

6. Types of knowledge Explicit knowledge Tacit knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 6

7. Knowledge management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 7

8. Expert location systems Social network analysis Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 8 Locate sources

9. Capture knowledge Build knowledge base Strategies for tacit knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 9

10. Organizing and sharing strategies Valuation strategies Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 10 Organize, share, and value knowledge

11. Human element Employee perspective Self-interest Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 11

12. Incentives Influence sharing Unintended consequences Guidelines Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 12

13. Content issues Complicated technology Content Lack of content Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 13

14. Semantic web Web with meaning Resource description framework Futuristic scenarios Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 14

15. Practical tips Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 15

16. Self-paced Instructor-led Hybrid Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 16 E-learning

17. Course development Subject matter expert Instructional designer Project sponsor Project manager Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 17

18. Content-authoring tools Narrated presentations Interactive presentations Screen captures Simulations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 18

19. Learning management systems Learning objects, assessments, and standards Social learning platforms Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 19

20. E-learning in education Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 20

21. Summary 1.Intellectual capital 2.Knowledge management 3.Human behavior 4.E-learning 5.Learning management system 6.Corporate vs. educational Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 21

22. Arkadin e-learning case Offices in 22 countries, 500+ employees, and 8,000+ active clients Need to train new employees, and accommodate variability across employees Adopted e-learning model with self- assessment pre-tests Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 22

23. State Department wiki case U.S. diplomats move frequently from country to country Needed much better way to capture and transmit knowledge Developed Diplopedia wiki solution Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 23

24. Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 - 24