1. HANDOUTS HW check: What is Management? 1.understand 2.use 3.risk 4.work out 5.analyse 6.divide 7.train 8.form 9.measure 10.select 11.improve 12.perform

2. HW check: Top Management The Board of Directors Top Management:Board of Directors 1.set1. combined 2.achieve2. supported 3.allocating 3. defined 4.employed4. appointed 5.follow5. supervised 6.balance6. reviewed 7.develop7. constituted 8.establish8. attacked 9.deal with 10.require

3. Theories of Work and Motivation Theory X “traditional” lazy money avoiding responsibility threats anxiety direction controlrewards lower order needs Theory Y integration responsibility self-actualisation creative original potential “progressive” self-control higher order needs 1. Douglas McGregor (The Human Side of Enterprise, 1960) Criticism of Theory Y (Abraham Maslow): - too excessive demands for responsibility & achievement - all people need security & certainty HW, MK p 17 – write a summary of Theories X and Y HAND IN NOW

4. Theories of Work and Motivation 2. Frederick H_ _ _ _ _ _ _ (Work and the nature of man, 1959) Two factor theory of job satisfaction:Two factor theory M_____________S_____________ -Ach_ _ _ _ ment- Pay and b_ _ _fits -Re _ _ _ _ _ ion- Labour r_ _ _ _ions -Work it _ _elf- Job s_ _ _ _ _ty -Re _ _ _ _ _ _ _ _ _ity- Working conditions -Pr_ _ _ _ _on- Status -Gr_ _ th Criticism: There will always be bo_ _ _ g, repe_ _ _ _ve jobs! Solutions: t _ _m responsibility, rot_ _ _ _ g repetitive tasks, corporate c_ _ _ _ _ e

5. Theories of Work and Motivation 2. Frederick Herzberg (Work and the nature of man, 1959) Two factor theory of job satisfaction:Two factor theory MOTIVATORSSATISFIERS -Achievement- Pay and benefits -Recognitionion- Labour relations -Work itself- Job security -Responsibility- Working conditions -Promotion- Status -Growth Criticism: There will always be boring, repetitive jobs! Solutions: team responsibility, rotating repetitive tasks, corporate culture → MK, Comprehension and Vocabulary

6. Classify as satisfiers or motivators: 33 Good remuneration 27 Job security 21 The possibility of promotion 19 Good working relations 16 A challenging job 12 Good working conditions 11 A job in which you can make a difference 10 Opportunities to travel 9 Long holidays / vacations 9 A belief in what the organization does 7 Contact with people 3 Responsibility → RB p 40HW: RB p 41

7. Classify as satisfiers or motivators: Good remunerationS Job security S The possibility of promotionM Good working relationsS A challenging jobM Good working conditionsS A job in which you can make a difference M Opportunities to travelM Long holidays / vacationsS A belief in what the organization doesM Contact with people ResponsibilityM → RB p 40HW: RB p 41

8. LABOUR RELATIONS or INDUSTRIAL RELATIONS Employers vs. __________ Management vs. ___________ Management vs. unions: a) labour unions b) trade unions

9. LABOUR RELATIONS or INDUSTRIAL RELATIONS Employers vs. employees Management vs. employees Management vs. unions: a) labour unions b) trade unions What are labour unions or trade unions? What do they do? What can they do when dissatisfied?

10. Trade / labour unions: 1. Negotiate over 3 main issues: F_ _ _wages R_ _ _ _ _able working hours S_ _ _ working conditions Collective bargaining

11. Trade / labour unions: 1. Negotiate over 3 main issues: Fair wages Reasonableworking hours Safe working conditions 2. Defend workers with individual grievances 3. Take industrial action: - strike, go-slow (slowdown), picketing, working-to-rule → RB, p 42: I & III, IV, II Collective bargaining

12. Provide opposites – labour market conditions 1.white-collar worker 2.permanent job 3.skilled worker 4.job security 5.flexible labour market 6.employment 7.upturn 8.economic recession 9.regulation 10.a growing gap 11.a widening gap 12.a reversible process 13.stability 14.stable

13. Ta-taaaa : white-collar worker permanent job skilled worker job security flexible labour market employment upturn economic recession regulation a growing gap a widening gap a reversible process stability stable blue-collar worker temporary job unskilled worker job instability stable labour market unemployment downturn economic recovery deregulation a decreasing gap a narrowing gap an irreversible process instability unstable → RB, p 43, 1b

14. R, p 43 1c Denis MacShane on trade unions: The role of unions: –Voice for the __________ of workers –P__________ & e_____________ role Govt. and companies should: –___________ unions –___________ unions as _________

15. Denis MacShane on trade unions: The role of unions: –voice for the interest of workers –political & economic role Govt. and companies should: –encourage unions –accept unions as partners Complete the sentences in ex. 2